Arcus ERP Help Center
Use these guides while working in Arcus. They focus on the real operator workflow first, then explain important side effects like inventory movement, AR/AP updates, approvals, emails, integrations, and accounting impact when those details affect what you see on screen.Arcus support docs are written for production users. They avoid credentials, secret keys, tenant identifiers, raw backend IDs, and implementation-only details.
Popular Guides
110 production guides are available.Welcome to Arcus
A quick orientation to the Arcus workspace.
Set Up Your Entity Walkthrough
For new admins. The right order to configure company, locations, team, tax, email, and integrations.
Dashboard Overview
Use the main dashboard for revenue, orders, inventory, AR, fulfillment, alerts, and recent activity.
Notifications
Review notification queues, mark items read, dismiss noise, and control email, in-app, and push preferences.
Analytics Dashboard
Review sales trends, product performance, order status mix, fulfillment rate, and report links.
Connector Dashboard
Review connector mode, health, masked credentials, tests, logs, sync dashboard, and safe reconnect steps.
Stripe Payments
Configure Stripe keys, webhooks, payment workflows, saved methods, reconcile, payouts, and disputes.
Shippo and PrintNode
Configure Shippo for rates, labels, tracking, and voids, and PrintNode for labels and document printing.
Marketplace Connectors
Connect Shopify, Amazon, and eBay, review sync settings, mapping, webhooks, logs, and marketplace blocks.
Document Manager
Use the central document library for generated PDFs, uploaded files, signed links, metadata, and archive cleanup.
Report a Bug
Send the Arcus team a focused issue report with the page, steps, expected result, and workflow impact.
Feature Request
Suggest a workflow improvement, missing option, integration idea, or documentation enhancement.
Creating Orders
Build a sales order, add customers, set addresses, and add products.
Order Lifecycle and Safe Changes
Understand draft, open, paid, fulfilled, cancelled, and voided states.
Record Customer Payments
Record cash, card, ACH, check, wire, external, terms, or credit payments.
Browse By Topic
Getting Started
Start here for onboarding, navigation, and daily workflow basics.
Reports and Activity
Use dashboards, notifications, analytics, and operational reports to find work and spot trends.
Integrations
Connect and troubleshoot payments, shipping, printing, marketplaces, tax, and sync services.
Documents
Find, upload, preview, share, archive, and audit documents across operational workflows.
Orders
Create orders, manage lines, handle payments, and avoid locked-state surprises.
Communications
Review email delivery, resend documents, and manage account email preferences.
Invoices
Review invoices, post drafts, send customer copies, record payment, and correct AR safely.
Customer Portal
Help customers view records, pay balances, approve quotes, track shipments, and use portal login safely.
Products
Set up products, kits, pricing, inventory, and product-specific fulfillment behavior.
Inventory
Review stock health, balances, movement history, receiving, adjustments, and demand planning.
Manufacturing
Build, disassemble, convert, plan, and report on manufactured products.
Accounts
Manage customers, vendors, contacts, addresses, payment methods, and terms.
Returns
Create RMAs, receive returned items, disposition stock, and manage return settlement.
Fulfillment
Pick, pack, label, print, and ship orders from the fulfillment station.
Purchasing
Create purchase orders, receive inventory, and connect buying to vendor bills.
Accounting
Handle AP, AR, banking, reports, journal entries, and audit-friendly accounting.
Settings
Configure your entity, users, connectors, shipping, and permissions.
Report a Bug
Submit a focused support request when something is broken, blocked, or behaving unexpectedly.
Feature Request
Share product ideas and workflow improvements without leaving the Help Center.