Skip to main content
The signed-in portal shows only orders for the customer account attached to the portal session.
Customer portal Orders page with All, Open, Shipped, Delivered, and Cancelled filters, order-number search, and a No orders found empty state

The portal Orders page provides status filters and order-number search, and shows an empty state when the account has no matching orders.

​
Find An Order

  1. Sign in to the customer portal.
  2. Select Orders.
  3. Search by the visible order reference or use a status filter.
  4. Select an order to review its status, items, totals, shipments, invoices, and available documents.
  5. Download the order PDF when the detail page offers it.

​
Common Scenarios

  • No orders: confirm you signed in with the email connected to the intended customer account. Contact staff if the account relationship is wrong.
  • Order not found: clear search and status filters. A direct link also returns Not Found when the order is outside the signed-in account.
  • Recent order is missing: ask staff to confirm the order belongs to this account and is customer-visible.
  • Details changed: refresh the page. Contact staff before acting if totals, shipment status, or payment status still looks wrong.
  • Need to change or cancel an order: contact staff. Do not submit a second order to correct the first one.
  • Need a return: contact staff. The portal has no Returns list or self-service return request.

Customer Portal Overview

Understand portal access and account scope.

Invoices and Shipments

Review balances, invoices, shipment status, and tracking.

Public Links

Use a scoped link when full portal access is unnecessary.

Authorized Return Email Links

Understand how an authorized return email link opens the scoped return detail.