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Documentation Index

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Printing settings affect operators who print labels, packing slips, pick lists, invoices, checks, and fulfillment packets. Connect PrintNode before relying on direct printing in a live warehouse.

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Open Printing Settings

  1. Open Settings.
  2. Choose Entity Settings.
  3. Open the System group.
  4. Choose Printing.
Printing settings page with PrintNode connection status, default printers, auto-print, category filters, and recent print jobs

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What Printing Settings Control

Printing has three layers:
  • PrintNode connector: makes printers available to Arcus.
  • Default printers: decide where labels and documents go for the current user or station.
  • Print jobs: record what Arcus tried to print, which printer received it, and whether the job was submitted, queued, blocked, or failed.
The label printer is usually a 4x6 thermal printer. The document printer is usually a letter-size printer for packing slips, invoices, checks, and packets.

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Connection Status

Use the connection card first. It tells you whether Arcus can reach PrintNode and how many printers are available. If PrintNode is not connected:
  1. Open Integrations and confirm the PrintNode connector is configured.
  2. Confirm the PrintNode client is installed on the host computer.
  3. Confirm the host computer is awake and online.
  4. Confirm the PrintNode client can see the printer.
  5. Return to Printing settings and click Refresh.
  6. Use Test Connection before sending warehouse work to that printer.
The printer can fail even when the connector is saved The connector only proves Arcus has PrintNode credentials. The workstation client, host computer, printer driver, printer power, and network still have to be healthy.

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Choose Default Printers

  1. Choose a Default Label Printer.
  2. Choose a Default Document Printer.
  3. Turn on Auto-print on fulfill only after the station has been tested.
  4. Save the preferences.
Printing preferences with default label printer, default document printer, auto-print on fulfill, and save controls
Use clear printer names. Names such as Warehouse Label 1, Front Counter Label, and Office Document Printer are easier for operators than generic driver names.

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Auto-Print On Fulfill

Auto-print sends the label and packing slip automatically when a package is marked fulfilled. This is useful for high-volume packing stations, but it should be tested before production use. Before enabling auto-print:
  1. Buy or generate a safe test label.
  2. Print a label manually.
  3. Print a packing slip manually.
  4. Confirm both documents land on the expected printers.
  5. Fulfill a safe test package and confirm the automatic print behavior.
Auto-print can create duplicate paper if the team is not ready If an operator also prints manually, the same label or packing slip can be printed twice. Train the station before enabling automatic prints.

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Printer Category Filters

Printer category filters let a printer show only fulfillment work that contains matching product categories. Use this when stations are split by product type, such as small parcel, freight, hazardous handling, or parts counter work.
  • Printers with no assigned categories show all packages.
  • Printers with assigned categories show packages that contain at least one matching category.
  • Selecting a filtered printer in the Fulfillment Station can change which packages appear.
  • Removing a category from a printer restores the broader work queue for that printer.
Use category filters only when the warehouse process needs them If operators are confused because work appears and disappears when they select a printer, start by removing category filters and reintroduce them one station at a time.

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Review Print Jobs

Use recent print jobs when paper did not come out, came from the wrong printer, or appears to be missing. Check:
  • Status: submitted, queued, failed, or blocked.
  • Printer: the selected printer at the time Arcus submitted the job.
  • Job type: label, packing slip, packet, invoice, check, or other document.
  • Related record: order, package, invoice, check, or another source record.
  • Error message: the visible reason for a failed or blocked job.
If the job was submitted successfully but did not print, review the workstation, printer queue, paper, label stock, and PrintNode client.

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Reprint Safely

Before reprinting:
  1. Confirm whether the label, packing slip, check, or document was already printed.
  2. Review recent print jobs for the same record.
  3. Confirm the correct printer is selected.
  4. Reprint only the missing document.
  5. If the item is a shipping label, do not buy a second label unless the first label is voided or intentionally abandoned.
Reprint is different from rebuying a label Reprinting sends the same document to paper again. Buying another label can create another carrier label and tracking number.

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Common Blocks

  • No printers appear: connect PrintNode, install and sign in to the client, confirm the host computer can see the printer, then refresh.
  • Printer shows offline: wake the host computer, check network, confirm the client is running, and confirm the printer is powered on.
  • Job is blocked while printer offline: fix the printer or host computer, then reprint from the source record if needed.
  • Labels print on letter paper: choose the thermal printer as the label printer.
  • Packing slips print on label stock: choose a document printer for packing slips and packets.
  • Auto-print did not happen: confirm auto-print is enabled and the package reached the fulfillment action that triggers printing.
  • Work disappears after choosing a printer: review printer category filters.

Fulfillment Station

Operate the station view for package work, printer selection, label printing, and fulfillment.

Shipping Labels

Buy labels, void labels, track shipments, and handle carrier errors.

Shipping and Fulfillment Setup

Configure Shippo, carrier defaults, shipping rules, PackPilot, scanners, and PrintNode setup.

Integrations

Connect the PrintNode connector and other services used by Arcus workflows.