Documentation Index
Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
Use this file to discover all available pages before exploring further.
Most Arcus messages are protective. They usually mean the record needs missing setup, permission, approval, payment, inventory, connector, or accounting-period review before the action is safe.
Read The Message In Context
Open the record detail page and review status, banners, tabs, and related records before retrying the action.
- Read the exact message.
- Confirm the selected entity and environment.
- Confirm your role and location access.
- Check the record status.
- Check required setup.
- Check related workflow state, such as payment, invoice, fulfillment, return, approval, connector, or accounting period.
- Fix the cause and retry once.
- If it still fails, capture the message and send the record link to an admin or support owner.
Common Messages
| Message pattern | Likely cause | What to do |
|---|---|---|
| Permission denied | Your role cannot perform the action. | Ask an admin to review role, entity, and location access. |
| Missing required field | The record is incomplete. | Fill in the highlighted customer, address, product, date, account, quantity, or method field. |
| Cannot edit locked record | The record has payment, invoice, fulfillment, return, or accounting history. | Use correction, refund, return, void, credit, or reversal workflow. |
| Approval required | A rule requires manager review. | Submit for approval or ask an approver to review the record. |
| Accounting period closed | The posting date is locked. | Use an open date, request reopen, or follow period close policy. |
| Payment method unavailable | Saved method is expired, unverified, removed, or connector is unhealthy. | Add or verify a method, use another method, or check Stripe setup. |
| ACH still processing | Bank payment has not settled yet. | Wait for settlement before risky fulfillment. |
| Label purchase failed | Shipping data, address, customs, package, carrier, or Shippo setup is invalid. | Review address, package dimensions, weight, customs, carrier service, and Shippo health. |
| No inventory available | Stock is short, reserved, in another location, or not received. | Review inventory, backorders, transfers, receiving, purchasing, or manufacturing. |
| Connector disconnected | External service is not connected or credentials expired. | Open Integrations and reconnect or test the connector. |
| PDF unavailable | Document generation is blocked or no customer-safe document exists. | Confirm document type, posted state, and customer-facing data. |
Disabled Buttons
Disabled buttons are often clearer than errors. Hover or read nearby banners when available, then check:- Status: draft, open, posted, paid, fulfilled, cancelled, archived, or voided.
- Permissions: role and location access.
- Required setup: account, product, address, terms, tax, connector, or printer.
- Approval: order, PO, bill, journal entry, or period close approval.
- History: payment, invoice, shipment, return, refund, credit, or GL activity.
Connector Errors
Connector errors need two checks: connection health and real workflow data.
- Stripe can be connected, but a card can still require authentication.
- Shippo can be connected, but an address or package can still fail carrier validation.
- PrintNode can be connected, but the workstation client or printer can still be offline.
- Plaid can be connected, but a bank can require login refresh.
- Shopify can be connected, but webhooks or mapping can still fail.
- AvaTax can be connected, but tax can fail because address or tax-code setup is incomplete.
When To Escalate
Escalate when:- A customer could be charged incorrectly.
- Inventory would move incorrectly.
- A shipment label would be purchased twice.
- Accounting would post into the wrong period.
- A connector appears to affect production unexpectedly.
- A message mentions data isolation, access, or unauthorized action.
- The same error repeats after setup has been corrected.
Related Articles
Common Statuses Across Arcus
Understand common order, payment, fulfillment, return, purchasing, accounting, and connector statuses.
Order Exceptions and Recovery Choices
Recover from holds, approvals, backorders, overcharges, marketplace blocks, and failed auto-pack.
Connector Troubleshooting
Recover authorization failures, webhook issues, sync delays, mode mismatch, and stale external records.
Period Close
Understand blocked posting, reopen requests, force close, and accounting-period rules.