Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt

Use this file to discover all available pages before exploring further.

​
What To Watch First

The dashboard is organized around urgency. Focus on items that need a response, items due soon, and items marked at risk before reviewing historical won or lost disputes.

Disputes and Chargebacks page with platform tabs, status filters, summary cards, and dispute rows

​
Review A Dispute

  1. Open Accounting.
  2. Open Disputes.
  3. Use the platform tabs to focus on Stripe, Shopify, eBay, Amazon, or all platforms.
  4. Filter by status when you need items that need response or are under review.
  5. Open the dispute row to review order, customer, reason, amount, due date, and activity.
  6. Download the evidence pack when the dispute needs supporting documentation.
  7. Submit the response in the connected platform when required by that platform.
  8. Monitor the dispute until it is won, lost, reversed, or closed.
Dispute deadlines are real If evidence is due by the platform, missing the deadline can turn a defendable dispute into an automatic loss. Use the due-date queue before working lower-risk items.

​
What Evidence Usually Matters

  • Order number, invoice, and customer account.
  • Payment confirmation and transaction references.
  • Fulfillment, packing, shipment, and delivery proof.
  • Customer messages or support notes related to the order.
  • Return, refund, replacement, or cancellation history.
  • Terms, authorization, signature, or proof of pickup when available.
Start from the order, then build outward The strongest evidence pack usually starts with the disputed order, then adds invoice, payment, fulfillment, and communication detail that supports the same story.

​
Accounting Impact

Disputes can affect cash, AR, revenue, platform clearing, fees, and refunds. The platform may remove funds before the final decision, then return funds if the dispute is won. Accounting should review the settlement detail before assuming the final impact.

  • Needs response: the business still needs to submit evidence or decide not to fight it.
  • Under review: the platform has the response and the result is pending.
  • Won: funds may be returned or released, depending on platform timing.
  • Lost: the business usually absorbs the amount and any dispute fees.
  • At risk: the dispute is urgent, incomplete, or close to a deadline.
External platform actions may still be required Arcus can organize the dispute and evidence, but some platforms require final evidence submission in their own dashboard. Use the platform link when the row indicates that action must happen outside Arcus.

​
Common Problems

  • No linked order: search by customer, amount, date, platform reference, or payment reference.
  • Evidence pack is incomplete: confirm invoice, tracking, delivery, and messages exist on the related records.
  • Customer already received a refund: verify the refund before submitting evidence or issuing another adjustment.
  • Bank deposit does not match payout: review dispute fees, reversals, and platform adjustments on the payout.
  • Result is unclear: use the platform dashboard as the final source for current dispute status.

Marketplace Payouts

Review Shopify, Amazon, eBay, and Stripe payouts, clearing balances, fees, and needs-review items.

AR Management

Track customer balances, aging, statements, and collections work.

Invoice Management

Find, create, post, send, pay, correct, and void customer invoices.

Packing and Shipping

Use package suggestions, freight decisions, labels, and tracking.

Bank Reconciliation

Match bank transactions to payments, deposits, payouts, and checks.