Acknowledge an Order Revision

When the seller changes an order or invoice after you placed it, for example a price, quantity, or shipping change, they may ask you to confirm the new total before the order goes ahead. The revision email carries a button that reads I Agree to the New Total of and the amount. It opens this page, where you review the revised order and agree to it. You do not need a portal login. Where: Customer Portal > Email links > Acknowledge a revision

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Before You Start

• The link covers one order or invoice only, and it can expire.
• Agreeing confirms the current total shown on the page. If the seller revises the order again, you may be asked to acknowledge again.
• If you do not agree with the change, do not acknowledge it. Contact the seller instead.

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Acknowledge The Revised Total

1. Open the link from the revision email. The page shows the seller’s name and branding, Order Revision, the order number, and the order date.
2. Read the amber notice: “This order has been revised” (once, or the number of times), “Please review the current total below.” It may also show Last revised with a date and a short summary of what changed.
3. Review the figures: Subtotal, Discount, Shipping, Tax, and Revised Total.
4. Review Order Items, including each item’s part number or SKU, quantity, and price.
5. Under Ready to acknowledge?, read “By clicking below you confirm that you have reviewed the revised order and agree to the new total of” the amount.
6. Select I agree to the new total of the amount.

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When You Acknowledge

The page shows Changes Acknowledged with “Thank you. You have acknowledged the revised total of” the amount “on order” and the order number, then “The seller has been notified and your order will proceed.” and a View Order button that opens the order’s read-only view.

• The order records your acknowledgment of the current revision.
• The seller’s team sees it on the order right away.
• The seller’s activity history records that the customer acknowledged the revision.
• Nothing is charged by this step. Payment follows the seller’s normal invoicing.

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States On This Page

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Messages You Might See

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If You Disagree With The Change

Do not select the agree button. The page says: “Need to dispute these changes? Reply to the email or contact the seller below.” The seller’s contact details are at the bottom of the page and behind Need help? at the top. Select View full order details to review the whole order first.

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