Pay From an Email Link

Use the payment link when you want to pay one invoice quickly. The Pay Now button in an invoice email, a payment reminder, or a revised invoice opens a secure payment page for that invoice. You do not need a portal login. Where: Customer Portal > Email links > Pay

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Before You Start

• The link works only for the invoice it was sent for. It does not show your other invoices or your account history.
• The link can expire. When it does, ask the seller to resend the invoice or payment request.
• Arcus works out the amount due on its own each time the page opens, from the invoice’s current balance. You cannot change the amount on this page.

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Pay The Invoice

1. Select Pay Now in the email. The page opens with the seller’s name and branding.
2. Check the header: Invoice with the invoice number, and Amount due in large type.
3. Pay one of two ways:
   • Card on file. When the seller has a default card saved for your account, the Card on file section shows the card brand, the last four digits, and the expiry, with the line “Pay instantly with the card on file for this account.” Select Pay with the amount and with this card.
   • A new card or another method. Select Use a different card, or, when there is no card on file, go straight to Payment details. The form accepts “Cards, ACH, and other Stripe-supported methods.” Enter the details and select Pay now.
4. If your bank asks you to confirm the payment, follow its prompt. The page finishes the payment once you confirm.

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When The Payment Succeeds

The page shows Payment received with “Thank you. A receipt will be emailed to you shortly.”

• The invoice balance goes down. Once the card processor confirms the payment, the seller’s records apply it to the invoice and your account balance updates.
• You receive a receipt email.
• The seller’s activity history records the payment as started from a payment link.

A bank payment (ACH) can take a few business days to clear before the invoice shows as paid.

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Other Ways To Pay

The Other ways to pay card at the bottom of the page shows the seller’s name, phone, email, and address. Contact the seller there to pay by check, wire, or another method they accept.

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Messages You Might See

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Common Scenarios

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You want to pay several invoices

A payment link covers one invoice. Sign in to the customer portal and use Invoices to pay each open invoice, or contact the seller.

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You want to save or change a card

The payment link cannot add, remove, or change saved cards. Sign in to the portal and use Payment Methods.

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You paid by another method already

If you paid by check or wire, the link still shows the balance until the seller records that payment. Contact the seller before paying again.

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