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Use the view link when you want to check one order or invoice the seller emailed you about. The View Order, View Order Details, and similar buttons in order confirmation, delivery, receipt, and cancellation emails open a read-only page for that document. You do not need a portal login. Where: Customer Portal > Email links > View order

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Before You Start

  • The link shows only the order or invoice it was sent for. It does not show your other orders, your account balance, or your saved addresses.
  • The link can expire. When it does, ask the seller to resend the email, or sign in to the customer portal and use Orders.

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Review The Order

  1. Select the view button in the email. The page opens with the seller’s name and logo at the top and a Need help? button that calls or emails the seller.
  2. Read the header: Order or Invoice with its number, and for an invoice the order it belongs to. Two status tags show the payment state (for example Unpaid, Partial, or Paid) and the shipping state (for example Unfulfilled, Partial, or Fulfilled).
  3. Check the three figures: Total, Paid, and Balance due.
  4. Review Order info: the Order date, and when they apply, the Due date, Invoice date, and your PO number.
  5. Review Bill to and Ship to.
  6. Review Items: each item with its SKU or part number, Qty, Unit price, and Total. A kit shows as one line.
  7. Review Totals: Subtotal, and when they apply, Discount, Shipping, Tax, Credit card processing fee, and Tip, then Total, Amount paid, and Balance due.
  8. When the order has shipped, review Shipments: each package with its carrier, service, delivery status, and tracking number, a copy button, and Track this package.
Public order link page with seller branding, order number, payment call to action, totals, order info, addresses, and line items

The public order page gives the customer enough context to review the document and pay the balance when payment is allowed.

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Actions On This Page

Pay on this page does not take payment From a View Order email, the Pay button always opens a Payment unavailable page reading “Link not found or expired.”, because a view link cannot take payment. Pay with the Pay Now button in the invoice email instead, or sign in to the customer portal and pay from Invoices.

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Messages You Might See

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What This Page Changes

Nothing. Viewing the page does not accept, pay, or change the order.

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Common Scenarios

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The totals do not match what you expected

The page shows the order as the seller’s records have it right now. If the seller revised the order, you may also receive an email asking you to acknowledge the new total. Contact the seller with questions before paying.

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You need a PDF copy

Sign in to the customer portal and use the download icon on the order in Orders or the invoice in Invoices.

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You need your other orders

Sign in to the customer portal. The view link covers one document only.

Pay From an Email Link

Customer Portal > Email links > Pay: pay this document’s balance.

Track a Shipment From an Email Link

Customer Portal > Email links > Track a shipment: follow the packages on this order.

Acknowledge an Order Revision

Customer Portal > Email links > Acknowledge a revision: agree to a revised total.

Portal Orders

Customer Portal > Orders: every order on your account.

Public Order, Payment, and Quote Links

An overview of every link the seller can email you.