Marketplace Payouts

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What The Page Is For

Marketplace payouts are not just bank deposits. They usually include gross sales, refunds, processing fees, adjustments, reserves, and net cash. Arcus separates those pieces so the platform clearing account, fee accounts, and bank cash account can all be reviewed.

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Open Payouts

Open Finance > Close & Reconcile > Payouts. You can also search for Payouts in the command palette, or click the marketplace payouts tile on the Finance dashboard. You need permission to view accounting; Sync Now needs permission to post accounting.

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Read The Page

• Tiles: In transit (each platform’s pending balance), Next expected (the balance available for the next payout), Last payout, Unmatched variance and Fees MTD. The first two are pulled live and follow the platform tab you pick.
• Tabs: All, Stripe, Shopify, eBay, Amazon and Needs Review. Needs Review holds payouts that failed to post cleanly or need an accountant to inspect connector, mapping, or platform data.
• Columns: date, platform, payout ID, gross, fees, net deposited, the pipeline trail, line match, status, the GL entry and the matched bank transaction. The pipeline trail is four stages, in order: paid out by the platform, posted to the general ledger, bank matched to a feed transaction, and reconciled in a statement session. The line match chips summarize the payout’s itemized lines: matched (tied to an Arcus order or payment), unmatched (true variance with no matching record), no order (a fee, adjustment, or reserve line that is expected to have none), and migrated (a benign historical line from before Arcus, excluded from the variance count). Matched opens the bank line in Bank Reconciliation; Details opens the payout.
• Live balances: expand it to see each platform’s live balance and Refresh one. A platform that cannot be read says Failed to load. Click refresh.
• Deposit banks, completeness and balances: which bank each processor pays into, whether every payout the processor reports has reached the books, and Fix deposit bank when a deposit bank is missing. Connector settings opens Settings > Integrations > Connectors. If the comparison has not run yet, the panel says so rather than showing a clean result.

Live balances are quick operational checks. They can be cached briefly by platform, so use posted payouts and bank reconciliation for final accounting support. A payout whose journal entry was reversed shows Reversed. It is no longer a match candidate or a deposit waiting for a bank match, and the page explains where the reversed money went. Do not post it again without deciding what the reversal was for.

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Before You Rely On Payouts

• The sales channel or payment platform integration should be connected.
• The platform clearing account should be mapped to the correct GL account.
• Fee, refund, reserve, and adjustment accounts should be configured.
• The deposit bank account should match where the platform sends funds.
• Recent syncs should be reviewed before period close.

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Review Upcoming And Posted Payouts

1. Open Finance > Close & Reconcile > Payouts.
2. Choose a platform tab when you only want one channel.
3. Review In transit and Next expected to see unsettled platform activity.
4. Check the Pipeline and Bank txn columns to see which payouts posted and matched.
5. Use Needs Review for failed, unmatched, or non-posted payout issues.
6. Use Sync Now for supported marketplace platforms when a recent payout is missing. Arcus reports Synced with the number processed and failed, Sync skipped with the reason, or Sync failed with the error.

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Sync And Review Detail

• Sync Now is available for supported marketplace connectors such as Shopify, eBay, and Amazon.
• Stripe payouts usually arrive through the Stripe connection flow rather than the manual marketplace sync action.
• Lines lists every itemized line inside the payout, with its matched order or payment when one exists. Use it to see exactly which sales, fees, and adjustments the platform bundled into this deposit.
• Composition shows the payout parts that make up gross activity, fees, adjustments, and net cash. When no itemized lines exist and the platform’s raw payload does not decompose cleanly, this tab says Composition unavailable and points you to Raw Payload or a re-sync.
• Raw Payload is useful when accounting or support needs to compare Arcus detail to the platform record.
• Audit Trail shows the payout’s history: disbursed by the marketplace, journal entry posted or reversed, a deposit corrected onto the bank it was paid into, matched to a bank-feed transaction, and reconciled in a statement session.
• Back to Payouts returns to the list. If a payout cannot be found, the page says Payout not found. It may have been removed, or the link may be from a different business.

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What Posting A Payout Means

When a payout posts, Arcus uses the payout detail to move platform clearing activity into bank cash and fee or adjustment accounts. The exact split depends on the platform data, but the review goal is always the same: the net payout should match the bank deposit and the remaining clearing balance should make sense.

• Gross activity: sales and other credits collected by the platform.
• Fees: platform fees, processing fees, or service charges.
• Refunds and adjustments: amounts withheld, reversed, or corrected by the platform.
• Net deposit: the amount expected to hit the bank account.
• GL entry: the journal entry Arcus links to the posted payout.

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Match Payouts To Bank Feed Deposits

1. Confirm the payout is posted.
2. Open the in-progress bank reconciliation for the payout bank account.
3. Find the inbound bank deposit row.
4. Click Match Payout.
5. Select the posted payout with the matching platform, date, and net amount. Bank-feed payout matching links the bank deposit to the posted payout. It does not create another sale, payment, or journal entry. A payout can use the destination bank its processor reports. When the existing entry names a different bank or date, matching can post a dated correction, and the payout’s Audit Trail shows it. If no candidate appears, check whether the payout is posted, already matched, outside the expected amount or date window, or tied to a different platform or bank account.

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Handle Needs Review Items

• Confirm the platform sync completed and is not still processing.
• Check whether the payout has a missing bank account, GL account, or connector mapping.
• Review fee and adjustment totals when the net amount does not match the bank deposit.
• Open the linked journal entry when one exists and compare the accounting split.
• Re-sync the platform after fixing a mapping issue, then confirm the payout leaves the review queue.

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Common Problems

• Live balance does not match expected cash: review pending payouts, reserves, refunds, and recent sales still held by the platform.
• Payout is stuck in review: check connector mapping, failed sync messages, bank account setup, or missing GL accounts.
• Sync Now does not show for a platform: confirm the platform supports manual payout sync in Arcus and that the connector is connected.
• No bank-feed match candidate: confirm the payout is posted, unmatched, close to the bank amount and date, and belongs to the selected platform.
• Bank deposit is different: compare platform fees, reserves, chargebacks, and settlement timing.
• Clearing account will not zero: confirm whether there is a pending payout or an old exception that needs correction.
• A processor fee was never expensed: if the fee was recorded but its expense entry failed, the next run picks it up again. Stripe fees returned after a partial capture are reversed on the release date, and Shopify payout adjustment fees receive their own entry.
• The processor paid a payout the books do not have: the completeness check reports it, and processor clearing checks also flag Stripe charges with no entry in the books.

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