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Documentation Index

Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt

Use this file to discover all available pages before exploring further.

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What The Page Is For

Marketplace payouts are not just bank deposits. They usually include gross sales, refunds, processing fees, adjustments, reserves, and net cash. Arcus separates those pieces so the platform clearing account, fee accounts, and bank cash account can all be reviewed.

Marketplace Payouts overview with live balances, platform filters, upcoming payouts, posted payouts, and needs review tab

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Before You Rely On Payouts

  • The sales channel or payment platform integration should be connected.
  • The platform clearing account should be mapped to the correct GL account.
  • Fee, refund, reserve, and adjustment accounts should be configured.
  • The deposit bank account should match where the platform sends funds.
  • Recent syncs should be reviewed before period close.
Do not manually clear platform balances without review If a clearing account has a balance, it may be waiting on an upcoming payout. Manually forcing it to zero can hide timing differences and create period-close problems.

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Review Upcoming And Posted Payouts

  1. Open Accounting.
  2. Open Marketplace Payouts.
  3. Choose the platform filter when you only want one channel.
  4. Review live balances to see unsettled platform activity.
  5. Use Upcoming for expected deposits that have not posted yet.
  6. Use Posted for payouts that have created accounting entries.
  7. Use Needs Review for failed, unmatched, or non-posted payout issues.
Marketplace Payouts Needs Review tab showing payout rows that require accounting attention

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What Posting A Payout Means

When a payout posts, Arcus uses the payout detail to move platform clearing activity into bank cash and fee or adjustment accounts. The exact split depends on the platform data, but the review goal is always the same: the net payout should match the bank deposit and the remaining clearing balance should make sense.

  • Gross activity: sales and other credits collected by the platform.
  • Fees: platform fees, processing fees, or service charges.
  • Refunds and adjustments: amounts withheld, reversed, or corrected by the platform.
  • Net deposit: the amount expected to hit the bank account.
  • GL entry: the journal entry Arcus links to the posted payout.
Connection to bank reconciliation The payout page explains the platform side of the cash movement. Bank Reconciliation proves the bank side. A posted payout should eventually match to the bank transaction for the same net deposit.

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Handle Needs Review Items

  • Confirm the platform sync completed and is not still processing.
  • Check whether the payout has a missing bank account, GL account, or connector mapping.
  • Review fee and adjustment totals when the net amount does not match the bank deposit.
  • Open the linked journal entry when one exists and compare the accounting split.
  • Re-sync the platform after fixing a mapping issue, then confirm the payout leaves the review queue.
Use payouts before period close Period close checks for platform clearing balances that no longer have pending payouts. Reviewing this page before closing helps catch stale balances while the source detail is still easy to inspect.

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Common Problems

  • Live balance does not match expected cash: review pending payouts, reserves, refunds, and recent sales still held by the platform.
  • Payout is stuck in review: check connector mapping, failed sync messages, bank account setup, or missing GL accounts.
  • Bank deposit is different: compare platform fees, reserves, chargebacks, and settlement timing.
  • Clearing account will not zero: confirm whether there is a pending payout or an old exception that needs correction.

Bank Deposits

Batch received checks and cash into bank deposits and clear undeposited funds.

Bank Reconciliation

Match bank transactions to payments, deposits, payouts, and checks.

Chart of Accounts

Understand account structure, account types, and posting behavior.

Journal Entries

Create, review, and reverse journal entries.

Integrations

Connect Stripe, marketplaces, shipping, email, and other services.

Period Close

Close, approve, reopen, and audit accounting periods with pre-close checklist controls.