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Address changes are easiest to make before packing begins. Once an item is packed, reprinting labels creates additional work. Act quickly.

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When to use this workflow

  • Customer calls with wrong address before confirming order
  • Customer wants to redirect a confirmed order to a different location
  • You notice the address is incomplete or invalid
  • Customer moved and wants the order sent to the new address

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Step-by-step: Change address during order entry

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While creating an order

  1. In the Shipping Address section, click the address field.
  2. Search for an existing address in the customer’s account (loads their saved addresses).
  3. Or click Enter New Address to type a custom address.
  4. Fill in: Street, City, State, ZIP, Country.
  5. Verify the address is correct before clicking Confirm Order.

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Change address after order is confirmed (before packing)

  1. Open the order.
  2. Click Edit Order or the pencil icon next to the Shipping Address.
  3. Select a different address from the customer’s saved list, or enter a new one.
  4. Click Update Address.
  5. Confirm the change.
Expected result: Shipping address is updated. No impact to inventory or GL (order has not been packed yet).

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Address validation

When you enter a new address, Arcus checks it for accuracy:
  • Valid address: Green checkmark. Shipping carriers can find this address.
  • Incomplete address: Yellow warning. City/State missing; you must provide it.
  • Unverifiable address: Red error. USPS/carrier cannot find it. Update and recheck, or use a nearby valid address.
If an address is flagged as unverifiable:
  1. Click Verify Address or Fix Address.
  2. Review suggestions from the postal service.
  3. Select the correct suggestion, or manually correct the typo.
  4. Confirm.

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Changing address after packing

If the order has already been packed:
  1. Follow the Edit Order After Pack workflow.
  2. Note that changing address voids any label already printed.
  3. A new label must be printed before shipment.

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Common scenarios

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Scenario 1: Customer provides address with apartment/unit number after order is placed

  1. Open the order.
  2. Click Edit Shipping Address.
  3. Add the apartment/unit number to the street address line.
  4. Click Update Address.
  5. If a label was already printed, void it and print a new one.

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Scenario 2: Billing address vs. Shipping address are different

This is normal. The billing address is where the invoice is sent (or appears on the credit card). The shipping address is where the physical goods are delivered.
  • Both can be different.
  • Update the shipping address without affecting the billing address.

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Scenario 3: Customer moved mid-shipment

If the customer has moved and notified you after the order was packed:
  1. Contact the shipping carrier immediately with the new address.
  2. Request an address correction (may incur a fee).
  3. Or, void the label and ship to the new address (delay expected).
  4. Notify the customer of the updated ETA.

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Address best practices

  • Always verify: Don’t assume you know the correct address. Ask the customer for the full address including apartment/suite number.
  • Use customer’s saved addresses: If they have multiple locations on file, confirm which one to use.
  • International addresses: Include province/region and postal code; country name should be the official name.
  • Apartment/suite/unit numbers: Always include these. Many packages are misdelivered when apartments are omitted.
  • Delivery instructions: If the address is hard to find, add special instructions (e.g., “Building B, behind main gate”).

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Preventing address issues

  • Confirm with customer: Always repeat the address back to the customer before creating the order.
  • Check for typos: Did you type “Main Street” correctly?
  • Use autocomplete: Arcus offers address suggestions as you type to catch typos early.
  • Store addresses on the account: If a customer frequently ships to multiple locations, save them as predefined addresses for faster order entry.

Creating Orders

Build orders with correct addresses during entry.

Edit Order After Pack

Make changes to packed orders before shipment.

Account Management

Store and manage multiple addresses per customer.

Fulfillment

Manage packing and shipping operations.