Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt

Use this file to discover all available pages before exploring further.

Address and customs blocks protect the team from buying labels that carriers may reject. Fix the data, then retry rates from the package.

​
Where Blocks Appear

Address and customs blocks usually appear when an operator chooses Get Rates or tries to buy a label. The package stays available for correction, and no label is purchased until the block is resolved.
Package detail with label state, package items, and fulfillment action

​
Fix An Address Validation Block

Arcus can ask for address validation when the shipping address has not been validated recently, the carrier returns a suggested correction, or required address fields are missing.
  1. Review the address validation modal.
  2. Compare the carrier suggestion with the customer address.
  3. Accept the suggestion when it matches the intended destination.
  4. Edit the customer or order address when the suggestion is wrong or incomplete.
  5. Re-run validation when needed.
  6. Retry rates from the package.
Accepting a suggestion updates the saved shipping address used by the order. That helps future labels for the same customer use cleaner carrier data.

​
Fix Missing Required Address Fields

If the carrier cannot rate the package because required fields are missing, add the missing data before retrying.
  • Street address
  • City
  • State or province when the destination uses one
  • Postal code when the destination uses one
  • Country
  • Ship-from location or entity shipping origin
Shipping settings overview with Shippo connection and shipping configuration

​
Fix International Customs Blocks

International parcel labels need customs data for every physical product in the package. If any physical line is missing required customs fields, Arcus stops rate or label work and reports the missing fields. For each product in the international shipment:
  1. Open the product.
  2. Go to the shipping section.
  3. Add the HS code.
  4. Add the country of origin.
  5. Add a customs description.
  6. Add customs value when your process requires it.
  7. Save the product.
  8. Retry rates from the package.
Product shipping tab with HS code, country of origin, customs description, dimensions, and freight fields

​
What Changes After You Fix It

  • Address corrections can update the account or order shipping address.
  • A fresh validation can be reused until Arcus asks for validation again.
  • Product customs fields affect future international shipments that include the product.
  • Rate and label work can continue only after the package passes the required checks.
Rate Preview is quote-only. It may help a CSR estimate freight or parcel cost, but final label purchase still checks the real package, address, ship-from, carrier, and customs data.

​
Common Blocks

  • Carrier suggestion looks wrong: do not accept it blindly. Edit the address manually and validate again.
  • Address validates but rates still fail: check ship-from setup, package dimensions, weight, carrier availability, and shipping rules.
  • International order still fails: confirm every physical product in every package has HS code, country of origin, and customs description.
  • Domestic order asks for customs: confirm ship-from and destination countries are correct.
  • Local pickup order asks for rates: switch to the pickup workflow instead of buying a parcel label.
  • Freight order needs paperwork: use freight package, quote, and BOL work instead of parcel labels.

Shipping Labels

Get rates, buy labels, print labels, and recover from label issues.

Pack with Arcus

Confirm package contents and resolve rate blockers during packing.

Shipments and Rate Preview

Preview rates without purchasing labels and track shipped packages.

Freight vs Parcel Fulfillment

Use freight handling when parcel labels are not the right path.

Shipping and Fulfillment Setup

Configure Shippo, shipping rules, origins, and fulfillment defaults.

Product Setup

Maintain product dimensions, weights, and customs data.