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Documentation Index

Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt

Use this file to discover all available pages before exploring further.

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When To Use This Report

Use this report when orders are unexpectedly routed to freight, when freight orders are being missed, or when you need to tune shipping rules after reviewing real order outcomes.

Freight Classification Audit report with filters, parcel and freight rows, shipping rule details, override status, and export action

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Use Filters

  • Date range: limit the audit to a period of order activity.
  • Mode: review all orders, parcel-only orders, or freight-only orders.
  • Rule: focus on orders affected by a specific freight-producing rule.
  • Override: find manual freight or parcel overrides.

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Read The Row

  • Mode: the resulting parcel or freight classification.
  • Rule: the shipping rule or reason that drove the decision.
  • Customer: the account on the order.
  • Weight and pallet signals: measurements that may have influenced freight routing.
  • Override reason: manual change explanation when a user overrode the system decision.
  • Freight class: the effective class used for freight decisioning when available.
  • Shipping total and order total: money context for reviewing freight behavior.
Overrides need a reason A manual freight override changes fulfillment behavior. Use a reason that future users can understand when they review the audit report.

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Improve Rules From The Audit

  1. Filter to unexpected parcel or freight outcomes.
  2. Identify which rule fired, or whether no freight rule fired.
  3. Compare weight, dimensions, pallet count, customer, and item mix.
  4. Adjust shipping rules, product dimensions, box data, or freight thresholds as needed.
  5. Refresh the report after new orders are evaluated.
  6. Export CSV when you need offline review or a rule-change discussion.
Classification depends on setup data Product dimensions, package data, location shipping setup, and shipping rules can all affect parcel-vs-freight classification. Fix missing setup data before blaming the rule.

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Common Problems

  • Too many freight orders: review force-freight rules, pallet thresholds, product dimensions, and override history.
  • Freight orders are missed: look for missing dimensions, inactive rules, wrong priority, or incomplete pallet setup.
  • Rule filter is empty: only freight-producing rules appear in the rule selector.
  • Export is disabled: load data first, then export the current result set.
Review recent overrides weekly Overrides are useful, but repeated overrides usually mean a rule, product setup, or process needs to be corrected.

Analytics Dashboard

Review sales trends, product performance, order status mix, fulfillment rate, and report links.

Shipping and Fulfillment Setup

Configure Shippo, carrier defaults, shipping rules, freight routing, PackPilot, scanners, and PrintNode printing.

Packing and Shipping

Use package suggestions, freight decisions, labels, and tracking.

Shipping Labels

Buy labels, void labels, track shipments, and handle carrier errors.

Shipping Rules

Configure Shippo, carrier defaults, shipping rules, freight routing, PackPilot, scanners, and PrintNode printing.