Start a Return From an Email Link

The return request form covers one delivered order. When the seller allows self-serve returns, the form lets you choose the items you want to send back, give a reason, and submit a return request without a portal login. No email or portal page links to this form yet, so today you start a return by contacting the seller. Where: Customer Portal > Email links > Return status The seller’s return authorization email has a Track this return online link. That link opens the seller’s return status page for that return, not this form. The status page shows the return number and its status, a Timeline of the return’s progress, and, when they apply, Estimated refund, Items in this return, Return shipping with the return tracking number and a Copy button, and Ship your return to. A link that is invalid or expired shows Return unavailable instead. To follow a return you already have, you can also sign in to the customer portal and open Returns.

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Before You Start

• The link covers one order only, and it expires. A link from a return authorization email is valid for 14 days.
• The seller decides whether customers can start returns themselves, how many days the return window is, and whether it counts from delivery.
• Only delivered items that are not already on a return can be selected.

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Submit A Return Request

1. Open the return link. The page shows the seller’s name and branding, Start a return, and “Choose the items you want to return”, with the delivery date and the return window, for example a 30-day return window and the days left.
2. Under Eligible items, check each item you want to return. Each item shows its SKU and “Up to” the quantity you can still return “of” the quantity shipped.
3. For each checked item, set:
   • Quantity: from 1 up to the maximum shown.
   • Reason: required. Choose Defective, Damaged in transit, Wrong item shipped, Not as described, No longer needed, Found a better price, Arrived late, or Other.
   • Condition (optional): New / unopened, Used, Damaged, or Defective.
   • Notes (optional, up to 500 chars).
4. Optionally add a note for the whole return under Anything else we should know? (optional).
5. Check the policy box: “I have read and accept the return policy. Items must be returned within the” return window. “The seller will review my request and contact me with next steps.”
6. Select Submit return. The button stays unavailable until at least one item is checked, every checked item has a reason and a valid quantity, and the policy box is checked.

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When The Request Is Submitted

The page shows Return submitted with “Your return has been received and is being reviewed.”, the RMA number, and the return’s Status, plus “We will email you when your return moves to the next step. You can also monitor it in your customer portal.” and a View in your portal button. What happens next depends on the seller’s return settings:

• The seller’s system creates a return (RMA) for the items and quantities you chose, marked as started by you.
• It may need the seller’s approval. Some sellers review every request; others authorize it right away. The Status on the confirmation shows which.
• You receive email when the return is authorized, including the return details and, when the seller provides one, a return shipping label.
• Any refund or credit comes later, after the seller receives and inspects the items.

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When A Return Cannot Be Started

The page explains why instead of showing the form: Each of these shows a Log in to your portal link.

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Messages You Might See

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