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Use the Shipments page when you want to know where your packages are. It lists every tracked package on your account with its carrier, tracking number, and delivery status, and opens the carrier’s scan history for any one of them. Where: Customer Portal > Shipments You can also arrive here from the Recent Shipments card and the Track Shipment shortcut on the portal Dashboard.

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Before You Start

  • Sign in to the customer portal. There is no separate permission for this page: every signed-in portal user on the account sees the same shipments.
  • A package appears here once the seller ships it with a tracking number. Orders that have not shipped yet are not listed.

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Find A Shipment

  1. Select Shipments in the portal navigation. The page is titled Shipments with the line “Track all your shipments and deliveries”.
  2. Read the three cards at the top: In Transit, Delivered, and Active Shipments. They count the shipments in the list you are viewing.
  3. Find your package by the order number in the Order column. The page has a search box for order or tracking numbers, but it does not narrow the list yet, so scan the list or use your browser’s find command instead.
  4. Read the row for your package: Order, Carrier, Tracking #, Status, Shipped, and Est. Delivery.
  5. Use Previous page and Next page when the list runs longer than one page.
Customer portal Shipments page with shipment KPI cards, shipment rows, carrier badges, tracking numbers, statuses, shipped dates, and estimated delivery dates

Portal Shipments gives customers account-scoped package visibility and carrier links.

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Open The Tracking History

  1. Select View tracking on the row.
  2. The row opens a panel headed “Tracking your order #” and the order number, with the current status in large type and a date line such as Delivered with a date, Out for delivery, Expected delivery by a date, or Shipped on a date.
  3. Review the carrier card: the carrier and service, a status pill, the tracking number, a copy button, and a link that opens the carrier’s own tracking page in a new tab.
  4. Read Tracking history: each carrier scan with its status, location, and time, newest first.
  5. Select Hide tracking to close the panel.
Expanded customer portal shipment row with out for delivery status, carrier card, tracking number, copy action, external carrier link, and tracking history

Expanded shipment rows show tracking context without requiring a separate shipment detail route.

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Actions On A Shipment

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Delivery Statuses

The status comes from the carrier’s scans and moves forward as the carrier updates the package. Active Shipments counts packages with a tracking number that are not yet delivered and have not failed.

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Messages You Might See

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What This Page Changes

Nothing. The Shipments page is read only: it does not change the order, notify the seller, or contact the carrier on your behalf. Tracking updates arrive from the carrier and appear here as the seller’s system receives them.

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Common Scenarios

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The carrier’s site shows a newer scan

The carrier’s own page can update before the portal receives the next scan. Treat the carrier page as the live source and check the portal again later.

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An order shipped in several packages

Each package is its own row with its own tracking number and history.

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Tracking stops updating

Carriers sometimes go a day or more between scans. If there is no scan for several days, or the status shows Failure or Returned, contact the seller.

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You only need to follow one package

The tracking link in your shipment email opens the same history for one package without signing in.

Track a Shipment From an Email Link

Customer Portal > Email links > Track a shipment: follow one package without signing in.

Portal Orders

Customer Portal > Orders: find the order a package belongs to.

Portal Invoices and Shipments

Customer Portal > Invoices: review and pay the invoices for what shipped.

Portal Returns and RMA Status

Customer Portal > Returns: follow a return after a delivery.

Customer Portal Overview

Customer Portal > Dashboard: the shortcuts into Shipments.