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Documentation Index

Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt

Use this file to discover all available pages before exploring further.

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Use Integrations For Connector-Owned Channels

Custom sales channels are managed from Sales Channels settings. Connector-owned channels, such as Shopify, Amazon, and eBay, are managed from Integrations because the connector controls order import, sync, status, and disconnect behavior.

Configure Shopify modal with connection tab, live mode, health status, last sync, reconnect, and disconnect actions

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Shopify Connection Flow

  1. Open Integrations.
  2. Open the Shopify card.
  3. If connecting for the first time, enter the store handle or myshopify.com domain.
  4. Continue to Shopify and grant the requested access.
  5. After returning to Arcus, open Configure Shopify.
  6. Review Connection, Sync Settings, Mapping, Webhooks, Logs, and Accounting tabs.
  7. Run a test sync or small order workflow before relying on production volume.
Use the Shopify subdomain Use the store’s myshopify.com domain or admin store handle. Do not use a custom public storefront domain when connecting Shopify.

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Shopify Configure Tabs

  • Connection: connection health, mode, last sync, reconnect, and disconnect.
  • Sync Settings: controls which Shopify data moves and how frequently.
  • Mapping: connects Shopify data to Arcus records and locations.
  • Webhooks: verifies real-time events from Shopify.
  • Logs: shows recent connector activity and failures.
  • Accounting: future or connector-specific accounting context when available.
Disconnecting stops future sync, not history Disconnecting a marketplace connector stops future import or push activity. Existing orders, products, listings, accounting records, and audit history should remain in Arcus.

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Amazon And eBay Setup

Amazon and eBay use connector cards with credentials, environment selection, setup guides, test actions, and logs. Their credentials and required permissions come from each external marketplace account.

  • Amazon: seller identity, marketplace, application credentials, refresh token, region, and FBA ship-from setup.
  • eBay: application credentials and seller refresh token from the OAuth consent flow.
  • Mode: use sandbox keys for test entities and production keys for live selling.
  • Logs: use connector logs to review import, fulfillment, and sync failures.

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Use Sync Dashboard For Marketplace Troubleshooting

The Sync Dashboard helps admins review recent marketplace activity across connectors. Use it when orders did not import, fulfillment did not push, or listing/report data seems stale.

Sync Dashboard modal showing all, inbound, and outbound sync filters for marketplace and connector activity
Separate channel defaults from connector health If orders import but defaults look wrong, review Sales Channels settings. If orders do not import at all, start with the connector status, permissions, webhooks, and logs.

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Common Blocks

  • Orders do not import: check connector health, sync logs, store permissions, webhook status, and whether the order is inside the configured sync scope.
  • Fulfillment does not push back: review fulfillment sync settings, tracking data, carrier/service mapping, and external order status.
  • Listings look unmapped: review product SKUs, marketplace listing mapping, and external SKU consistency.
  • Wrong channel defaults apply: review Sales Channels settings after confirming the connector is healthy.
  • Production marketplace connected to sandbox: disconnect or reconnect with the correct environment and test before continuing.

Connector Dashboard

Review connector mode, health, masked credentials, tests, logs, sync dashboard, and safe reconnect steps.

Marketplace Listings and Mapping

Map Arcus products and variants to marketplace listings, resolve drift, and use Shopify Bulk Map.

Sales Channels and Customer Portal

Configure order-source defaults, connector-owned channels, customer portal access, shared links, and portal branding.

Listings Performance

Analyze marketplace listings by channel, units sold, revenue, status, and zero-sales candidates.

Creating Orders

Build a sales order, add customers, set addresses, and add products.

Shipping Labels

Buy labels, void labels, track shipments, and handle carrier errors.