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Documentation Index

Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt

Use this file to discover all available pages before exploring further.

Shipping rules are evaluated before the default carrier and service. Keep the fallback defaults sensible, but use rules for intentional routing.

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Open Shipping Rules

  1. Open Settings.
  2. Choose Entity Settings.
  3. Open Shipping and Fulfillment.
  4. Choose Shipping Rules.
Add Shipping Rule modal showing location scope, weight ranges, sales channel, product category, carrier tokens, preferred carrier, flat rate, and priority fields

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Build A Rule

Review each field:
  • Location scope: all locations or one warehouse.
  • Weight range: separates small parcel, heavy parcel, and edge cases.
  • Order value: applies different routing for high-value or low-value orders.
  • Sales channel: handles Shopify, Amazon, phone, counter, or wholesale differently.
  • Product category: routes hazardous, fragile, oversized, or special categories.
  • Carrier tokens: limits which Shippo services are eligible.
  • Preferred carrier and service: guides auto-select and auto-buy behavior.
  • Free shipping or flat rate: controls customer charge policy.
  • Priority: lower numbers run earlier.

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Freight Classification Rules

Freight rules decide whether an order should stay parcel, move to LTL freight, suggest review, add accessorials, or block the order. Test freight rules with known orders before relying on them for live routing.

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Common Blocks

  • Wrong rule matched: review location scope and priority first.
  • No carrier rates appear: check Shippo, address validation, package dimensions, and allowed carrier tokens.
  • Flat rate differs from carrier cost: flat rate is the customer charge policy, not the carrier invoice.
  • Freight order stayed parcel: check freight rule conditions, product freight flags, dimensions, and weight.
  • Auto-buy selected an unexpected service: review preferred service, service tokens, and auto-select cheapest settings.

Shipping and Fulfillment Setup

Configure Shippo, carrier defaults, shipping automation, packing, scanners, and printing.

Shipping Labels

Buy labels, void labels, track shipments, and handle carrier errors.

Freight vs Parcel

Decide when orders should move through parcel or freight workflows.

Tax and AvaTax

Review tax behavior when shipping charges or freight handling affect customer totals.