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Plaid bank feed setup happens from Bank Reconciliation, not from a generic credential card. Add the bank account first, then connect that account to Plaid.

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Open Bank Feed

Go to Accounting, open Bank Reconciliation, then choose the Bank Feed or Plaid tab.
Bank reconciliation start screen with bank account selection and reconciliation entry point

Start from Bank Reconciliation, then connect bank accounts to Plaid so transactions can flow into the reconciliation workspace.

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Connect A Bank Account

  1. Add or confirm the bank account in the reconciliation setup flow.
  2. Open the Bank Feed tab.
  3. Click Connect Bank Account for the bank account.
  4. Complete the Plaid Link flow.
  5. Confirm the institution and masked account details look right.
  6. Click Sync Now to pull the latest transactions.
  7. Return to reconciliation and match imported transactions.
Bank reconciliation overview showing reconciliation summary, bank transactions, matching workflow, and review areas

Reconciliation uses synced bank transactions as the feed that staff match to payments, deposits, payouts, checks, and journal activity.

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Sync Transactions

After a bank account is connected, use Sync Now when you need the latest posted transactions. Imported transactions appear in the bank feed and can be matched to Arcus records. Bank feed transactions can support:
  • Customer deposits.
  • AP checks and printed checks.
  • Marketplace payouts.
  • Stripe payouts.
  • Journal entries.
  • Manual bank adjustments.
  • Month-end reconciliation review.

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Disconnect Plaid

Disconnecting removes the live Plaid connection from that bank account. Existing imported transactions stay in Arcus for history and reconciliation. Disconnect when:
  • The bank login is no longer authorized.
  • The wrong account was linked.
  • The bank changed institutions or account numbers.
  • Your team wants to reconnect with updated credentials.
  • The entity is leaving Plaid for a manual import process.

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Recovery States

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Common Blocks

  • Plaid Link does not open: check browser blockers, network restrictions, and connector availability.
  • Bank login fails: the customer bank may require credentials, MFA, or a different login path.
  • Wrong account linked: disconnect and reconnect to the correct bank account.
  • Transactions missing: run Sync Now, check whether transactions are posted at the bank, and verify the account is the correct account.
  • Duplicate transaction concern: review reconciliation matching before creating manual journal corrections.
  • Marketplace payout does not match: use bank feed match tools and review amount, date, platform, fees, and payout status.

Bank Reconciliation

Match bank transactions to payments, deposits, payouts, checks, and journal activity.

Bank Feed Match Workspace

Match bank feed rows to AP payments, customer deposits, printed checks, and marketplace payouts.

Marketplace Payouts

Review Shopify, Amazon, eBay, and Stripe payouts, clearing balances, fees, and needs-review items.

Categorization Rules

Create rules that classify bank-feed transactions and suggested matches.