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Inventory transfers move stock from one warehouse location to another: between two locations of your own company, to another company in your organization, or to Amazon FBA. Open the screen at Operations > Warehouse > Transfers. Each transfer keeps its own record, status, and accounting entries, so a move is never mixed up with a count correction or a receipt.

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When to Use a Transfer

A transfer is the right workflow when inventory leaves one place and arrives somewhere else. It creates a trackable record with status, item quantities, source and destination locations, and the accounting impact when the move ships and is received.
  • Internal transfer: move stock between locations in the same company.
  • Intercompany transfer: send stock from your company to another company in your organization. The other company approves it before it ships.
  • FBA inbound transfer: send stock from your warehouse to Amazon FBA when the Amazon connector is active.
Do not use a transfer to fix a count mistake If the physical quantity is wrong, use a cycle count or inventory adjustment. Use a transfer only when stock is moving from one place to another.

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Before You Start

  • Permissions: opening the screen and reading transfers needs View Inventory. New Transfer needs Transfer Inventory; without it the button is dimmed with a tooltip. The Receive and Cancel icons on a row appear for any transfer in the right status, but the server refuses them for a user without Transfer Inventory.
  • Locations: the wizard’s location lists come from your locations settings, which needs View Settings. If a list is empty, ask an administrator for that permission or to add the location.
  • Header location: when you pick a location in the header, the list and the tiles show every transfer that has that location on either end. If your user is limited to certain locations, you see only transfers that touch them.
  • Intercompany: you can send only to an active company that sits in the same organization as the sending company and that you are also a member of. Choosing anything else is refused as not found.
Other ways in:
  • Search for Transfers in the command palette, or use the New Transfer quick-create action, which opens this screen with the wizard already open.
  • On an order that is short of stock, the stock shortage window links here so you can move stock in from another location.
  • A link to one transfer opens that transfer’s detail page.
Warehouse Transfers page with transfer KPI cards, filters, search, and transfer table

The Transfers list is the control point for active, pending approval, in transit, and recently closed transfer work.

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Read the Transfer List

The four tiles at the top count the transfers in view:
  • Active: transfers still moving through the workflow.
  • Pending Approval: intercompany transfers waiting for the receiving company’s approval.
  • In Transit: stock has left the source but has not fully arrived.
  • Closed Today: transfers completed today.
Below them:
  1. Pick a tab: All, Internal, FBA Inbound, Intercompany, Draft, Pending Approval, In-Transit, Received, or Cancelled. The status tabs show a count. The selected tab is kept in the page address, so a refresh or a shared link keeps your view.
  2. Search by transfer number (Search by transfer number).
  3. Use the Created date control to limit the list to a date range.
  4. Use Columns to show or hide columns. The columns are Transfer #, Type, From and To, Items, Status, Created, Expected, and Actions. Transfer #, Type, Status, Created, and Expected sort when you select their headings. On a narrow window the less important columns drop out, and on a phone each transfer is a card with every field.
  5. Select a row, or its transfer number or eye icon, to open the transfer. Items shows the number of lines and, in brackets, the total quantity. An FBA transfer shows Amazon FBA as its destination.
Two icons can sit on a row. The package icon (Receive) shows when the transfer is in transit, shipped, or being received; it receives the whole transfer at once and shows “Transfer received”. The X (Cancel) shows while the transfer is a draft, submitted, waiting for approval, or approved; it asks “Cancel transfer” followed by the number and a question mark, and shows “Transfer cancelled”. If either fails, a message starts “Receive failed:” or “Cancel failed:” and gives the reason. When there are no transfers, the screen says No transfers yet and “Create your first transfer to move inventory between locations.”

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Create a Transfer

  1. Open Operations > Warehouse > Transfers and select New Transfer. The New Transfer window opens, headed “Step 1 of 3”.
  2. Step 1, the type. Choose Internal Transfer, Amazon FBA Inbound Shipment, or Intercompany Transfer, then select Next. Amazon FBA Inbound Shipment is dimmed with “Requires an active Amazon connector” until the connector is active, and Intercompany Transfer is dimmed with “Requires multiple entities” when you belong to only one company.
  3. Step 2, the details. Choose From Location and To Location. For an intercompany transfer, also choose From Entity and To Entity, and the To Location list then shows the other company’s locations. For an FBA transfer, the destination is set to your Amazon location for you. Optionally fill in Expected Ship Date, Expected Arrive Date, Carrier, Tracking #, and notes. Next stays dimmed while a location is missing, while an internal transfer has the same location at both ends, and while an intercompany transfer has the same company at both ends. An intercompany transfer shows the note “Intercompany transfers require approval from a manager of the destination entity before inventory ships.”
  4. Step 3, the items. Select Add product and search by name or SKU. Only stockable products appear: “Only stockable products appear here. Kits, services and bundles are not transferable.” Each line shows what is Available at the source location, and you enter the quantity in Transferring. A line cannot exceed what is available. For FBA, each line also takes an MSKU. Remove takes a line off. The footer totals the products and units and shows the Estimated value at cost.
  5. Select Create & Submit. For an FBA transfer the button reads Submit to Amazon.
Creating and submitting happen together, so a transfer you create here does not stay a draft. Back goes one step at a time, and the window cannot be closed while it is submitting.
New Transfer wizard showing Internal Transfer, FBA Inbound, and Intercompany Transfer options

Start with the transfer type. The next steps change based on the move you choose.

What happens next depends on the type:
  • Internal: the transfer ships the moment you submit. Stock leaves the source location, the ship entry posts to the general ledger, and the transfer shows In Transit. It is finished when the destination receives it.
  • Intercompany: the transfer waits for approval and shows Pending Approval. A manager of the destination company approves or rejects it on the transfer’s detail page. After approval, it is shipped from the detail page and then received.
  • FBA inbound: Arcus sends the plan to Amazon, which can take up to 30 seconds, and the window says “This may take up to 30 seconds while Amazon generates placement options and labels.” When Amazon answers, the window shows the placement result, and the transfer is ready to be marked shipped from its detail page, where the carton labels are available.
If the source location is short of stock for a line, the create step still works for an intercompany or FBA transfer, with the message “Transfer created with 1 item short of stock at the source. Stock must be available before shipping.” An internal transfer ships on submit, so it is refused instead.

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Understand the Lifecycle

  • Draft: prepared but not sent. Transfers made in the wizard skip this step.
  • Submitted and Pending Approval: an intercompany transfer waits for the receiving company.
  • Approved: the receiving company agreed; the transfer can ship.
  • Working: an FBA transfer accepted by Amazon and ready to ship.
  • In Transit or Shipped: stock has left the source and has not been received.
  • Receiving: some of the stock has arrived.
  • Received: the destination has the stock. Closed transfers are completed ones.
  • Cancelled or Rejected: the transfer stopped before stock moved. A rejected transfer is one the receiving company turned down.
Open the transfer to submit, approve, reject, ship, receive, cancel, scan serials, and download FBA labels. The buttons and messages on that page are in Bins.
Partial receiving is expected If only part of a transfer arrives, receive the arrived quantity on the detail page. Arcus keeps the transfer open as Receiving until the remaining quantity is received.

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What a Transfer Changes

  • Inventory: shipping takes stock out of the source location, using the oldest cost layers first. Receiving adds it at the destination. Open transfer quantities show in the stock views until the move is complete.
  • Accounting: shipping posts a ship entry and receiving posts a receive entry, so stock in transit and stock at each location stay correct on the ledger. The entries appear as links under GL Entries Posted on the transfer’s detail page, and open under Finance > General Ledger > Journal Entries.
  • Marketplaces: when stock moves, your connected marketplaces receive the new available quantities.
  • Audit trail and live updates: every step is recorded in the activity log with the user who did it, and other people looking at the list or the transfer see changes without refreshing.

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Common Scenarios

  • Moving stock to a picking area: create an internal transfer from storage to the picking location.
  • Sending stock to another company: create an intercompany transfer, then wait for the other company’s approval before shipping.
  • Sending products to FBA: create an FBA inbound transfer and follow the labels and shipping steps on its detail page.
  • Fixing the wrong warehouse balance: use a transfer only if the stock is truly at another location. Otherwise use a cycle count or adjustment.
  • Receiving fewer units than shipped: receive the quantity that arrived and leave the rest open.
  • Opening a link to a transfer of another company: if the transfer belongs to another company you are a member of, Arcus finds it, switches you to that company, and shows “Switched to” the company name, “to open this transfer.”

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Common Blocks

  • New Transfer is dimmed: you do not have Transfer Inventory.
  • The option for Intercompany or FBA is dimmed: the reason is printed under it. Intercompany needs more than one company, and FBA needs the Amazon connector.
  • Next is dimmed in Step 2: pick both locations, and pick two different ones for an internal transfer.
  • The quantity will not go above Available: the source location does not have more. Check reservations and the location, or choose another source.
  • The product is not in the list: kits, services, boxes, and products that do not track stock cannot be transferred.
  • Intercompany transfer is stuck: it is waiting for approval from the receiving company. A manager of that company opens the transfer and approves or rejects it.
  • The destination is refused: the message “No entity with this id is available as a transfer destination.” means the company is not active, is not in your organization, or you are not a member of it. “No location with this id exists in this entity.” means a location does not belong to the company named for that end.
  • Receive is missing on a row: the transfer is not in transit, shipped, or receiving yet.
  • Transfer should not have happened: cancel it before it ships. After the stock has moved, create a transfer back.

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Messages You May See

Warehouse Overview

Use the Warehouse workspace for bins, pick lists, receiving, returns, relocations, transfers, and cycle counts.

Bins

Operations > Warehouse > Bins: bins, and the transfer detail page with its buttons and messages.

Inventory Overview

Monitor stock health, location balances, low-stock alerts, and inventory value warnings.

Inventory Transactions

Audit stock movement history, movement types, supply and demand rows, and FIFO layer detail.

Supply & Demand

Review stockout pressure, demand signals, reorder timing, safety stock, and suggested reorder quantity.

Bin Locations

Use warehouse bins to organize stock by physical location.

Manual Adjustments

How to adjust inventory for other reasons.

Fulfillment Station

Operate the station view for picking, packing, and shipping.