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After a label is purchased, choose the smallest safe recovery action. Reprint only when the same label is still correct. Void and relabel when shipment details changed. Repack only when the physical package work needs to be rebuilt.

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Decide What To Do

Use this decision guide:
  • Reprint: the package, address, carrier, service, and contents are correct, but the label did not print cleanly or was damaged before shipment.
  • Void: the purchased label should not be used because address, box, dimensions, carrier, service, or contents changed.
  • Repack: the package split or contents are wrong and the order needs new package work.
  • Track only: the carrier already has the package or the shipment is delivered.
Package detail with label state, package contents, and fulfillment controls

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Reprint A Correct Label

  1. Open the package or shipment.
  2. Confirm the package, address, carrier, service, and contents are still correct.
  3. Choose print label.
  4. Use the selected label printer or PDF fallback.
  5. Put the reprinted label on the matching physical package.
Reprinting keeps the same label and tracking number. It does not buy another label, change shipping cost, or change package contents.
Printing preferences with default label printer and document printer choices

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Void And Relabel

Void the label when the active label should not travel with the package.
  1. Open the labeled package.
  2. Choose void label.
  3. Confirm the void.
  4. Wait for Arcus to clear the active label from the package.
  5. Correct the package, address, carrier, service, or contents.
  6. Get rates again.
  7. Buy and print the replacement label.
When the void is accepted, Arcus requests a carrier refund, clears active tracking from the package, returns the package to a packed state, and reverses the voided label cost.
Void can be blocked after a carrier scan. If a refund is denied, Arcus can restore the label as active and restore the shipping cost. Review carrier tracking before buying a replacement label.

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Repack Safely

Use repack when the package split or physical packing is wrong.
  1. Confirm the order should be repacked.
  2. Review every active label on the order.
  3. Let Arcus void old labels before rebuilding packages.
  4. If a void fails, stop and resolve the failed label first.
  5. Repack the order after old labels are clear.
  6. Get new rates and buy new labels for the rebuilt packages.
If Arcus shows that repack is blocked, the existing packages and labels stay in place. Retry the void after the Shippo or carrier issue is resolved.

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Edit A Labeled Package

Changing a labeled package can invalidate the label. If Arcus warns that the active label will be voided, read the warning and continue only when the label should no longer be used. Common changes that require relabeling include:
  • Box or dimensions changed.
  • Carrier or service changed.
  • Address changed.
  • Package contents changed.
  • The order was repacked into different packages.

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Printer Recovery

If the label is correct but printing failed:
  • Check that the selected label printer is online.
  • Confirm the printer has the right label stock.
  • Retry the print job.
  • Use PDF fallback if PrintNode is unavailable.
  • Do not void a correct label just because the printer failed.
Fulfillment station with printer picker, package queue, and selected package detail

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Common Blocks

  • Label printed on the wrong stock: reprint the same label on the correct label printer.
  • Wrong address on the label: void the active label, correct the address, then buy a replacement label.
  • Void is blocked: the carrier may already have the shipment. Track it and contact the carrier before relabeling.
  • Refund denied: do not keep using the replacement process blindly. Review the restored label and carrier tracking.
  • Repack is blocked: retry the failed void before rebuilding packages.
  • Package already fulfilled: review shipment status before editing package or label details.

Shipping Labels

Understand label state, rate purchase, print, void, and refund behavior.

Printer Fallback and Reprint Recovery

Recover from offline printers, missing defaults, and damaged labels.

Pack with Arcus

Pack packages, accept or adjust suggestions, and resolve packing exceptions.

Fulfillment Station

Use station printer controls and package queues.

Address and Customs Blocks

Fix address validation and customs failures before label purchase.

Shipments and Rate Preview

Track shipped packages and preview rates without buying a label.