No-show Queue

​

Before You Start

• Permissions: opening the queue needs View Fulfillment. The No-show button shows for everyone who can open the queue, but marking an order no-show needs Edit Orders, and loading the confirmation needs View Orders. Without them, Arcus refuses the step.
• Which orders appear: pickup orders that are awaiting pickup, are not cancelled, and have a pickup-ready time in the past. An order joins the queue as soon as its pickup-ready time passes and leaves it when it is picked up, cancelled, or marked no-show.
• Location: the queue follows the location picked in the header. Orders with no location show at every location.
• Reminders: Arcus emails the customer pickup reminders on the days set under Pickup Reminders at Settings > System > Approval Workflows (3, 7 and 12 days after the order is ready, by default). The Last Reminder column shows the most recent one.

Other ways in:

• Search for No-show queue in the command palette (it also answers to “will call” and “pickup”).
• The No-show queue item in the Operations navigation shows a count of overdue pickups.

​

Read the Queue

The page header reads Pickup No-Show Queue: “Orders set to awaiting pickup whose pickup window has passed.” Three tiles sit above the list:

• Overdue pickups: the number of orders in the queue.
• Balance at risk: the unpaid balance across the overdue orders.
• Oldest overdue: how many days the longest-waiting order has waited. It turns red at seven days or more.

Tabs split the queue by how long the order has waited since it was ready: All, Under 3 days, 3 to 6 days, and 7+ days, each with a count. An Attention tab appears only when an order fits none of the other tabs, so nothing drops out of the count. The columns are: The list starts with the longest-waiting orders. Select a column header to sort by Order #, Customer, Pickup Ready, Days Overdue, Order Total or Balance Due. Search matches the order number and the customer name. Saved views keep a tab, search, sort and column layout, and Columns hides, shows or reorders columns. The search, tab, sort and page stay in the page address, so going Back from an order, refreshing, or sharing the link keeps them. Select a row, the order number, or Open to open the order. When nothing is overdue, the list says “No overdue pickup orders” and “All awaiting-pickup orders are within their pickup window.”

​

Mark an Order No-Show

Mark an order no-show only when the customer will not collect it: they told you so, or they have not answered your reminders and calls. If the customer already collected the order, open it and select Confirm Pickup instead.

1. Find the order. Use the 7+ days tab or sort by Days Overdue.
2. Select No-show on its row.
3. Read Mark Customer No-Show. Under This action will, Arcus lists what happens to this order: the payment line, Release reserved inventory back to stock., the ledger reversal, and Email a cancellation notice with the customer’s email when the customer has one.
4. Optionally enter a Reason. It is saved with the cancellation on the order.
5. Select Mark No-Show.

Arcus shows “Order (number) marked customer no-show. GL reversed; inventory released.” The order leaves the queue and is cancelled. When the order cannot be marked no-show, the dialog lists the reason and Mark No-Show stays disabled; hover it to read the reason again. Cancel closes the dialog without changing anything.

​

What Mark No-Show Changes

• The order: it is cancelled, the no-show date is stamped on it, and your reason is kept with the cancellation.
• Stock: the reserved inventory goes back to stock.
• The ledger: the sale’s revenue and cost of goods sold, its sales tax (including at your connected tax service), and any shipping and discount postings are reversed. The original entries stay for the audit trail, and the reversing entries net them out.
• Payments: Arcus does not refund anything automatically. Any amount the customer paid stays on their account as a credit, and a refund-owed note for each payment is added to the order’s activity. A person then decides whether to refund it, keep it as credit, or apply it to another order. When the dialog shows a payment line, read it as the amount that is owed back, not as a refund that will be sent.
• The customer: when the customer has an email address, Arcus emails a no-show notice. When the customer paid, it acknowledges the payment on file and says your team will be in touch about it; it names a refund only when one was actually issued on the order.
• Audit and refresh: the no-show is recorded in the activity log as a customer no-show by staff, and everyone with the queue or the order open sees the change without reloading.

​

Messages You May See

​

Related Articles