> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Processing Fee

> Use Processing Fee settings to control whether eligible credit card payments include a customer-facing processing fee.

<Warning>
  Processing fees can be regulated by card brand, state, and customer type. Confirm
  the business policy before enabling fees in production.
</Warning>

## Open Processing Fee

1. Open **Settings**.
2. Choose **Entity Settings**.
3. Open **Payments and Checks**.
4. Choose **Processing Fee**.

<Frame caption={"Processing Fee settings control whether eligible credit card payments include a labeled fee and where that fee applies."}>
  <img src="https://mintcdn.com/arcuserp/ATYxy7SB_HGOBGqh/images/support/screenshots/settings/processing-fee.png?fit=max&auto=format&n=ATYxy7SB_HGOBGqh&q=85&s=a8423af89847d40afb23e2b56f5538e2" alt="Processing Fee settings page with enable toggle, fee percentage, label, application scope, and compliance note" width="1640" height="900" data-path="images/support/screenshots/settings/processing-fee.png" />
</Frame>

## Configure The Fee

Review:

* **Enable fee**: turns fee behavior on or off.
* **Fee percentage**: percentage applied to eligible credit card payments.
* **Fee label**: customer-facing label used on payment screens and documents where shown.
* **Applies to**: decides whether the fee applies only to sales orders or broader credit card payment surfaces.

The fee is intended for eligible credit card payments. It should not be treated
as a generic fee for ACH, checks, cash, debit cards, prepaid cards, or manual payment methods.

## What To Test

1. Create a test order.
2. Start an eligible credit card payment.
3. Confirm the fee label is clear.
4. Confirm the fee amount matches policy.
5. Confirm non-card methods do not receive the fee.
6. Confirm invoices, receipts, and customer payment views are understandable.

## Common Blocks

* **Fee does not appear**: confirm the method is an eligible credit card and the fee is enabled for that surface.
* **Fee appears where it should not**: review the application scope and payment method.
* **Customer disputes the fee**: confirm the fee label, policy, and any disclosure requirements.
* **Tax or total seems unexpected**: review the order total after fee calculation and confirm finance policy.

## Related Articles

<CardGroup cols={2}>
  <Card title="Payments and Checks Settings" href="/support/settings/payments-checks">
    Configure payment behavior, ACH holds, checks, deposit layout, and related finance controls.
  </Card>

  <Card title="Record Customer Payments" href="/support/orders/record-payment">
    Record customer payments and understand how payment methods affect order status.
  </Card>

  <Card title="Portal Payments and Payment Methods" href="/support/customer-portal/payments-methods">
    Review customer portal payment behavior and saved payment method rules.
  </Card>

  <Card title="Tax and AvaTax" href="/support/settings/tax-avatax">
    Review tax setup when customer-facing totals change.
  </Card>
</CardGroup>