> ## Documentation Index > Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt > Use this file to discover all available pages before exploring further. # Pricing Levels > Use Pricing Levels to keep the named price tiers, such as Retail, Wholesale, or Distributor, that accounts, sales channels, orders, and product pricing policies choose from. A pricing level is a named price tier for a group of customers, such as Retail, Wholesale, or Distributor. Use this page to create, rename, and remove the tiers. A level does not set a price by itself: a product's pricing policies say what each level pays, and an account, a sales channel, or an order picks the level that applies. A screenshot of the Pricing Levels workbench, on a sample company. ## Before You Start * You need the **settings.view** permission to open the page. * You need **settings.edit** to add, edit, delete, or import levels. Without it, **Import**, **Add Level**, and the edit and delete buttons are disabled, and pointing at one shows "You need the 'Edit Settings' permission to perform this action. Ask your admin in Settings > Users." The server refuses adding, editing, and deleting a level for a role without **settings.edit**, with "Permission denied: settings.edit". ## Open Pricing Levels 1. In the deck, open **Settings**. 2. Under **Products & Pricing**, choose **Pricing Levels**. The breadcrumb reads **Settings > Products & Pricing > Pricing Levels**. You can also search for **Pricing Levels** in the command palette. ## The Level List The list shows each level's name, in alphabetical order, with its description underneath when it has one. Each row has an edit button (the pencil) and a delete button (the trash can). When you have no levels, the list reads "No pricing levels configured". ## Add Or Edit A Level 1. Click **Add Level**, or the edit button on a row. The **Add Pricing Level** or **Edit Pricing Level** dialog opens. 2. Enter the **Name**. Keep it short and plain: people see it when they choose a level on an account or an order. 3. Optionally enter a **Description**. 4. Click **Create** or **Update**. The button stays disabled until the level has a name. Arcus shows "Pricing level created" or "Pricing level updated". Renaming a level keeps every account, channel, order, and pricing policy that uses it pointed at the same level, under its new name. ## Import Levels 1. Click **Import**. The **Import Pricing Levels** dialog opens: "Upload a CSV file to bulk import pricing levels". 2. Click **Download Sample CSV** for a file with the right columns: **Name** (required), and optionally **Description** and **Active** (true or false). 3. Drop your CSV on the upload area, or click it to browse. A preview shows the rows and marks any row with a problem, such as a missing name. 4. Click **Import N valid rows**, where N is the number of rows without a problem. A row whose name matches an existing level, ignoring capitals, updates that level: a filled **Description** replaces its description and a filled **Active** sets whether it is active. Blank cells leave the level as it is. Any other row creates a new level, which is active unless **Active** says false. **Import Complete** then shows how many levels were imported, updated, and failed. When rows failed, the dialog lists them with the reason, and **Download errors** saves them as a CSV. Click **Close** when you are done; the list refreshes after a successful import. ## Delete A Level 1. Click the delete button on the row. 2. The **Delete Pricing Level** dialog asks "Are you sure you want to delete" the level, and warns that this cannot be undone. 3. Click **Delete**. Arcus shows "Pricing level deleted". A level that anything still uses cannot be deleted: a product pricing policy, an account's default level, a sales channel's default level, or any order, including closed and past orders. The refusal counts each kind of use, for example "2 product pricing policies, 5 accounts, 3 sales channels, and 40 orders reference this pricing level. Update them before deleting." Because past orders keep their level, a level that was ever used on an order stays. Rename it instead if you no longer want people to pick it by its old name. ## Messages You May See | Message | What it means | | - | - | | "Pricing level created", "Pricing level updated", "Pricing level deleted" | The change saved. | | A message ending "reference this pricing level. Update them before deleting." | The level is in use. The message counts the product pricing policies, accounts, sales channels, and orders that use it. | | A message that the pricing level was not found | The level no longer exists, for example because another admin deleted it. Reload the page to see the current list. | | "Permission denied: settings.edit" | Your role cannot change pricing levels. Nothing saved. Ask an owner or admin of your company for the permission. | | "Import failed", or a reason from the server during an import | The file was not imported. Check that it is a CSV with a **Name** column and at least one data row. | ## What Changes Elsewhere * **Product pricing**: each product's **Pricing** tab sets a sell price per level, with quantity breaks. That is where a level gets its prices. * **Accounts and sales channels**: an account or a sales channel can name a default level, which preselects it on new orders. * **Orders**: an order records the level it was priced at. * **Coupons**: a rule on Adjustments & Coupons can be restricted to customers on certain levels. * **Shopify imports**: the Shopify connector's sync settings can name the level that new accounts and new orders imported from your store start on. * **Accounting and stock**: nothing posts and no stock moves when you change a level. * **Audit trail**: creating, editing, deleting, and importing levels is recorded in the activity log. * **Other open sessions**: people who already have this page open see your change after they reload it. ## Related Settings Pages The other pages under **Products & Pricing** are **Categories**, **Brands / Manufacturers**, **Units of Measure**, **Manufacturing** and **Adjustments & Coupons**. A sales channel's default level is set on **Settings > Sales Channels > Sales Channels**. ## Related Articles Set what each pricing level pays on a product, with quantity breaks. Give a sales channel a default pricing level. Restrict a discount or fee rule to customers on certain levels. Review the other lists under Products & Pricing. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.