> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations

> Integrations connect Arcus to outside services for payments, tax, shipping, printing, marketplaces, phone systems, and bank feeds. Review status, mode, test actions, logs, and setup ownership before depending on a connector in production.

## Use the Integrations Dashboard

The Integrations page groups connected services by job. It shows how many connectors are
connected, which ones are sandbox or production, and whether any connector currently has
errors. Each service card has actions for configuration, testing, and log review.

<Frame caption={"The Integrations dashboard is the safe status view for connector mode, connection state, masked credentials, tests, logs, and marketplace readiness."}>
  <img src="https://mintcdn.com/arcuserp/MrJkb10V6EpIZu0o/images/support/screenshots/integrations/integrations-overview.png?fit=max&auto=format&n=MrJkb10V6EpIZu0o&q=85&s=9dddb11287996c248b5515589f1baacb" alt="Integrations dashboard with connected, sandbox, production, and error counts plus Stripe, AvaTax, Shippo, PrintNode, Shopify, Amazon, and eBay connector cards" width="1660" height="980" data-path="images/support/screenshots/integrations/integrations-overview.png" />
</Frame>

## Connector Types

* **Stripe**: card payments, saved methods, payment failures, refunds, disputes, and payouts.
* **AvaTax**: address-aware tax calculation, tax document strategy, marketplace routing, and tax error recovery.
* **Shippo**: shipping labels, carrier rates, tracking, label voids, and freight rate shopping through Shippo-supported flows.
* **PrintNode**: direct printing for labels, packing slips, pick lists, and fulfillment workstations.
* **Shopify**: marketplace order import, fulfillment sync, tracking updates, and listing-related context.
* **Amazon and eBay**: marketplace setup surfaces for order and listing connectivity when enabled.
* **RingCentral**: phone and communication logging when configured.
* **Plaid**: bank feed and bank-account workflows used by reconciliation and some payment workflows.

<Warning>
  **Match connector mode to the entity**
  Use sandbox credentials in sandbox entities and production credentials in production
  entities. Mixing modes can cause failed tests, misleading status, or live external activity
  from a workflow that was expected to be safe.
</Warning>

## Before You Configure a Connector

* Confirm whether you are in sandbox or production.
* Identify who owns the external service account.
* Confirm the connector has the minimum permissions Arcus needs.
* Prepare a small test workflow, such as a test payment, tax quote, label preview, print test, or marketplace order import.
* Record what changed and who should verify the result.

<Note>
  **Secrets stay masked**
  Arcus should show saved credentials only as masked values. Do not paste connector keys,
  tokens, secrets, or webhook signing values into support tickets or screenshots.
</Note>

## Use Test and Log Actions

After a connector is configured, use the test action to confirm Arcus can reach the
external service. Use the log action when a workflow fails or a sync appears stale.

* **Test**: confirms the current connector setup can authenticate or reach the service.
* **Log**: shows recent connector activity and failure context.
* **Last sync**: helps decide whether a marketplace or connector is current.
* **Error count**: tells operators whether a connector needs attention before work continues.

<Tip>
  **Test the real workflow after the connector test**
  A connector test proves the service can be reached. It does not replace testing the actual
  workflow, such as charging a card, calculating tax, buying a label, printing a packing slip,
  or importing a marketplace order.
</Tip>

## Common Blocks

* **Connector says Not Connected**: configure credentials or reconnect through the service-specific setup flow.
* **Test fails**: check mode, permissions, revoked keys, external service status, and whether credentials were rotated.
* **Marketplace sync is stale**: review last sync, connector log, external app permissions, and whether the store is connected to the right entity.
* **Payment method entry fails**: review Stripe setup and browser access to secure Stripe fields.
* **Labels fail**: review Shippo setup, shipping settings, addresses, package dimensions, and carrier service.
* **Printing fails**: review PrintNode setup, workstation client status, default printers, and user printing preferences.
* **Tax fails**: review AvaTax status, company code, address validation, product tax code, and marketplace tax routing.

## Related Articles

<CardGroup cols={2}>
  <Card title="Connector Dashboard" href="/support/integrations/connector-dashboard">
    Review connector mode, health, masked credentials, tests, logs, sync dashboard, and safe reconnect steps.
  </Card>

  <Card title="Stripe Payments" href="/support/integrations/stripe-payments">
    Configure Stripe keys, webhooks, payment workflows, saved methods, reconcile, payouts, and disputes.
  </Card>

  <Card title="Shippo and PrintNode" href="/support/integrations/shippo-printnode">
    Configure Shippo for rates, labels, tracking, and voids, and PrintNode for labels and document printing.
  </Card>

  <Card title="Marketplace Connectors" href="/support/integrations/marketplace-connectors">
    Connect Shopify, Amazon, and eBay, review sync settings, mapping, webhooks, logs, and marketplace blocks.
  </Card>

  <Card title="Payments and Checks Settings" href="/support/settings/payments-checks">
    Configure payment terms, payment automation, processing fees, AP check printing, and deposit slip layout.
  </Card>

  <Card title="Tax and AvaTax Operations" href="/support/settings/tax-avatax">
    Configure, verify, and recover AvaTax tax calculation, exemptions, marketplace routing, returns, and address validation.
  </Card>
</CardGroup>