> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Common Statuses Across Arcus
> Understand the status badges Arcus uses for orders, invoices, fulfillment, returns, purchasing, AP, accounting, integrations, and customer portal workflows.
Status badges are shortcuts for workflow state. Always open the record before taking a serious action, because payment, fulfillment, invoice, return, approval, and accounting history can change what is safe.
## Start From The Record
Most lists show a status badge, but the detail page gives the full context. Use the detail page before you cancel, void, refund, approve, post, receive, ship, or merge anything.
## Orders And Quotes
| Status | Meaning | Common next step |
| ---------- | ----------------------------------------------- | --------------------------------------------------------------------- |
| Draft | Order or quote is still being built. | Finish account, addresses, line items, pricing, tax, and terms. |
| Open | Confirmed operational work. | Collect payment, invoice, pack, ship, or continue review. |
| Processing | Work is in motion or quote conversion happened. | Open detail and review current payment and fulfillment state. |
| Cancelled | Work stopped. | Review cancellation reason, refund cleanup, labels, and archive need. |
| Archived | Hidden from daily work queues. | Open only for history or audit review. |
| Quote | Customer-facing offer before conversion. | Send, revise, approve, convert, expire, or cancel. |
## Payment And Invoice Status
| Status | Meaning | Common next step |
| -------------- | -------------------------------------------- | ------------------------------------------------------- |
| Unpaid | No completed payment covers the balance. | Collect payment or assign approved terms. |
| Terms | Customer is allowed to pay later. | Fulfill according to company policy and watch AR. |
| Processing | Payment was initiated but not settled. | Wait for final result before risky fulfillment. |
| Paid | Balance due is zero. | Continue fulfillment, documents, or closeout. |
| Partially paid | Some money was received but balance remains. | Collect the rest, apply credit, or correct the invoice. |
| Refunded | Money was returned to customer. | Review cancellation, return, credit, or archive path. |
| Draft invoice | Invoice is not posted. | Review and post before sending for payment. |
| Posted invoice | Invoice is in AR and collectible. | Send, collect, correct, or void with history preserved. |
| Voided invoice | Invoice was reversed. | Do not collect payment on it. |
## Fulfillment And Returns
| Status | Meaning | Common next step |
| ------------------- | ---------------------------------------------------------- | ------------------------------------------------------------------------------- |
| Unfulfilled | Order still has work to pick, pack, ship, or complete. | Check payment, holds, stock, and package readiness. |
| Ready to pack | Order is open, unfulfilled, and paid or on approved terms. | Pack with Arcus or use the fulfillment station. |
| Partially fulfilled | Some items shipped or were completed. | Fulfill remaining items, manage backorder, or create return if goods come back. |
| Fulfilled | Goods shipped, picked up, or were marked complete. | Use return, refund, credit, or archive for follow-up. |
| RMA authorized | Return is approved but not received. | Wait for customer return or provide return instructions. |
| Received | Returned goods arrived. | Inspect and choose disposition. |
| Closed | Return is settled. | Review history only. |
## Purchasing And Accounting
| Status | Meaning | Common next step |
| ------------------ | -------------------------------------------------------- | ---------------------------------------------------------------- |
| Pending approval | A manager or approver must review before work continues. | Approve, reject, or ask for changes. |
| Open PO | Purchase order is active. | Send to vendor, receive inventory, or create vendor bill. |
| Partially received | Vendor shipped part of the PO. | Receive remaining goods or close short when appropriate. |
| GRNI | Goods received, not invoiced. | Create or match the vendor bill. |
| Open bill | Vendor bill is payable. | Approve, pay, credit, or dispute. |
| Paid bill | Vendor bill has been paid. | Print checks, reconcile bank, or review history. |
| Closed period | Accounting period is locked. | Use reopen, approval, or reversal workflows according to policy. |
## Integration Status
| Status | Meaning | Common next step |
| ------------ | ----------------------------------------------- | ----------------------------------------------------------------- |
| Connected | Arcus has active connector credentials. | Test the real workflow, not only the connection. |
| Sandbox | Connector is using test-mode credentials. | Use for testing, not live customer work. |
| Production | Connector can affect live external systems. | Treat payments, labels, tax, and marketplace sync as real. |
| Error | Connector has a recent failure or health issue. | Open logs and troubleshoot before relying on the workflow. |
| Disconnected | Future connector work is stopped. | Reconnect only after verifying account, mode, and owner approval. |
## Related Articles
Understand what order state allows after payment, invoice, fulfillment, cancellation, or return activity.
Work with draft, posted, paid, overdue, corrected, and voided invoices.
Recover authorization failures, webhook issues, sync delays, mode mismatch, and stale external records.
Understand disabled actions, missing setup, connector errors, locked records, and escalation paths.
Understand accounting period locks, close requests, reopen decisions, and blocked posting.