> ## Documentation Index > Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt > Use this file to discover all available pages before exploring further. # Freight Queue > Track every freight (LTL) order by stage, accept a carrier quote, hand off to booking, and mark a delivered shipment delivered from one board. Use **Operations > Fulfillment > Freight Queue** to supervise orders that ship as freight (pallets, crates, or other less-than-truckload shipments) instead of parcel labels. The board sorts each freight order into a stage, so you can see which orders still need a quote, which are waiting for the carrier, which are on the road, and which have arrived. Package, quote, bill of lading, and PRO number work happens on the order itself; the queue is where you find the next order that needs it. A screenshot of the Freight Queue workbench, on a sample company. ## Before You Start * **Permissions**: opening the queue needs **View Fulfillment**. **Accept quote** and **Add quote** appear only for users with **Edit Orders**. **Mark delivered** appears only for users with **Ship Orders**. Accepting a quote also reads the order's quotes, which needs **View Orders**; without it Arcus refuses the step even though the button shows. * **Which orders appear**: sales orders whose shipping mode is freight and that are not cancelled or archived. An order becomes freight from its product setup, a shipping rule, the customer's preference, or a manual override on the order. See [Freight vs Parcel Fulfillment](/support/fulfillment/freight-vs-parcel). * **Location**: the queue follows the location picked in the header and the locations your user may work at. Orders with no location show at every location. Other ways in: * Search for **Freight Queue** in the command palette. ## Read the Board The header reads **Freight queue**: "LTL freight shipments by lifecycle stage. Accept a quote, then book the carrier and mark the shipment delivered when it arrives." Six tiles sit above the board: * **Quoting**: orders that still need a booked quote. The tile is highlighted when any order is waiting. * **Ready for pickup**: orders with an accepted quote, waiting for you to book the carrier. * **In transit**: orders with a PRO number. * **Delivered**: orders marked delivered. * **Accepted freight**: the committed carrier cost, the total of the accepted quote amounts across the board. * **Oldest quoting**: how many days the oldest order in **Quoting** has waited. It turns red at five days or more. The board has four columns, each with a count. Every order card shows the order number (it opens the order), the customer, the number of items, and the stage details: * The accepted carrier and its amount, once a quote is accepted. * How many quotes the order has when none is accepted yet. * The PRO number, once one is recorded. Selecting anywhere on a card opens the order. An empty column shows what it holds, for example "Awaiting an accepted quote" or "Closed out". ### Unconfirmed Orders Freight orders that are still a draft or have expired are not counted on the board or in the tiles. They appear in an **Unconfirmed** section below the board, with a count and a note that the order must be confirmed before it can be booked. Select the header to collapse or expand it. Each row shows the order number, the customer, the order status, and **Open**. Confirm the order on its detail page and it moves onto the board. ### Search Search matches the order number and the customer name across all four columns and the **Unconfirmed** section. A column with orders but no matches says "No matches in this stage". The search stays in the page address, so going Back from an order, refreshing, or sharing the link keeps it, and opening the queue fresh starts with no search. ## Stages and What Moves an Order | Stage | An order is here when | What moves it on | | - | - | - | | **Quoting** | No quote on the order is accepted. | Accepting a quote, here or on the order. | | **Ready for pickup** | A quote is accepted and no PRO number is recorded. | Recording the carrier's PRO number on the order's freight package. | | **In transit** | A package on the order has a PRO number and none has a delivery date. | **Mark delivered**, or a delivery date recorded by carrier tracking. | | **Delivered** | A package on the order has a delivery date. | Nothing; this is the last stage. | The stage follows the furthest step reached. Accepting a different quote later does not move an order back once it has a PRO number. ## Work an Order by Stage Each card shows one main action for its stage, plus **Open**. 1. **Quoting, with quotes**: select **Accept quote**. Arcus loads the order's quotes and picks the most recent one that is not accepted. The **Accept this freight quote?** dialog names the carrier, its service, and the **Carrier cost**, and explains: "Sets the order's shipping charge (carrier cost plus your freight markup). Any other quote on this order is un-accepted. You can accept a different quote later." Select **Accept quote** to confirm. Arcus shows "Quote accepted" and the card moves to **Ready for pickup**. To choose a different quote than the most recent one, open the order and accept it there. 2. **Quoting, no quotes yet**: select **Add quote** to open the order, then add a manual quote or request freight rates on its freight card. 3. **Ready for pickup**: select **Book / PRO** to open the order, where you add pallets or crates, print the bill of lading, and record the PRO number once the carrier picks up. 4. **In transit**: when the shipment arrives, select **Mark delivered**. The **Mark freight shipment delivered?** dialog asks you to confirm the order has arrived, and says it "Stamps the delivery date on" the freight package (or all of the order's freight packages) and "Moves the shipment to the Delivered stage. Does not change fulfillment, invoicing, or accounting." Select **Mark delivered**. Arcus shows "Freight shipment marked delivered" and the card moves to **Delivered**. **Open** on any card, or the order number, opens the order. ## What Each Action Changes * **Accept quote** changes money on the order. The order's shipping charge becomes the quote's carrier cost plus your freight markup, sales tax and the order total are recalculated, and any other accepted quote on the order is un-accepted. The carrier cost is also copied onto the order's freight packages, so shipping margin shows right away. * **Mark delivered** only records a delivery date on the order's freight packages that do not have one. It does not fulfill the order, ship stock, create or change an invoice, post to the ledger, or email the customer. There is no way to undo it from this screen. * Both actions are recorded in the activity log on the order, and everyone with the queue or the order open sees the change without reloading. ## Messages You May See | Message | What it means | What to do | | - | - | - | | "No freight orders" | No sales order at this location ships as freight. The note says: "Orders flagged to ship freight (LTL) appear here. Set an order's shipping mode to Freight from its detail page to start the freight workflow." | Change an order's shipping mode to freight on its detail page. | | "Failed to load the freight queue. Please refresh to retry." | The board could not load. | Refresh the page. | | "No pending quote to accept. Open the order to add a quote." | Every quote on the order is already accepted, or none exists. | Open the order and add or accept a quote there. | | "Failed to load quotes" | The order's quotes could not be read, often because your user lacks **View Orders**. | Ask an administrator for the permission, or accept the quote on the order. | | "Failed to accept quote" | The quote was refused. Arcus shows the reason when it has one. | Read the reason. A billed or paid order cannot change its shipping charge; correct the bill with a credit memo instead. | | "Add at least one pallet or crate before marking the shipment delivered." | The order has no freight package to stamp. | Open the order and add the pallet or crate. | | "This freight shipment is already marked delivered." | Every freight package on the order already has a delivery date. | No action needed. | | "Order is not flagged as freight. Delivery confirmation applies to freight shipments only." | The order's shipping mode changed to parcel. | Track it as a parcel shipment instead. | | "Failed to mark delivered" | The delivery stamp was refused. Arcus shows the reason when it has one. | Read the reason; check that you have **Ship Orders**. | ## Common Scenarios * **An order is missing from the board**: check the header location, whether the order is a draft or expired (look in **Unconfirmed**), and whether its shipping mode is still freight. * **Accept quote or Mark delivered is not on the card**: your user lacks **Edit Orders** or **Ship Orders**, or the order is in a different stage. * **The wrong quote was accepted**: open the order and accept the right quote. Accepting another quote un-accepts the first and resets the shipping charge. ## Related Articles What makes an order freight, and how quotes, pallets, and the bill of lading work on the order. Sales > Orders > All Orders: open the order behind a freight card. Operations > Fulfillment > Fulfillment Station: pack, label, and fulfill parcel work. Operations > Fulfillment > To Pack: the orders waiting to be packed. Operations > Fulfillment > Pick Lists: send staff to the right bins before packing. Operations > Fulfillment > No-show queue: pickup orders the customer has not collected. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.