> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
> Use this file to discover all available pages before exploring further.
# View an Order From an Email Link
> Review an order or invoice from the View Order link in the seller's email, without signing in: status, totals, addresses, items, shipments, and the Pay button.
Use the view link when you want to check one order or invoice the seller emailed you about. The **View Order**, **View Order Details**, and similar buttons in order confirmation, delivery, receipt, and cancellation emails open a read-only page for that document. You do not need a portal login.
**Where:** Customer Portal > Email links > View order
## Before You Start
* The link shows only the order or invoice it was sent for. It does not show your other orders, your account balance, or your saved addresses.
* The link can expire. When it does, ask the seller to resend the email, or sign in to the customer portal and use **Orders**.
## Review The Order
1. Select the view button in the email. The page opens with the seller's name and logo at the top and a **Need help?** button that calls or emails the seller.
2. Read the header: **Order** or **Invoice** with its number, and for an invoice the order it belongs to. Two status tags show the payment state (for example Unpaid, Partial, or Paid) and the shipping state (for example Unfulfilled, Partial, or Fulfilled).
3. Check the three figures: **Total**, **Paid**, and **Balance due**.
4. Review **Order info**: the **Order date**, and when they apply, the **Due date**, **Invoice date**, and your **PO number**.
5. Review **Bill to** and **Ship to**.
6. Review **Items**: each item with its SKU or part number, **Qty**, **Unit** price, and **Total**. A kit shows as one line.
7. Review **Totals**: **Subtotal**, and when they apply, **Discount**, **Shipping**, **Tax**, **Credit card processing fee**, and **Tip**, then **Total**, **Amount paid**, and **Balance due**.
8. When the order has shipped, review **Shipments**: each package with its carrier, service, delivery status, and tracking number, a copy button, and **Track this package**.
## Actions On This Page
| Action | When it shows | What it does |
| ------------------------------------ | ---------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Pay** with the balance amount | The document has a balance the seller accepts payment for. | From a View Order email, it always opens a **Payment unavailable** page reading "Link not found or expired.", because a view link cannot take payment. Pay with the **Pay Now** button in the invoice email, or from **Invoices** in the portal. |
| Copy button beside a tracking number | The package has a tracking number. | Copies the tracking number. |
| **Track this package** | The order has a shipped package. | Opens the tracking page with the carrier's scan history. |
| **Need help?** | The seller has a support phone or email set up. | Calls or emails the seller. |
**Pay on this page does not take payment**
From a View Order email, the **Pay** button always opens a **Payment unavailable** page reading "Link not found or expired.", because a view link cannot take payment. Pay with the **Pay Now** button in the invoice email instead, or sign in to the customer portal and pay from **Invoices**.
## Messages You Might See
| Message | What it means | What to do |
| ----------------------------------------------------------------------------------------------------------- | ------------------------------------------------ | ------------------------------------------------------------- |
| **Link unavailable** with "This link is invalid or has expired. Please request a new link from the seller." | The link expired or was replaced. | Ask the seller to resend the email, or sign in to the portal. |
| **Link not found or expired.** | The same as above, as reported by the server. | Ask the seller to resend the email. |
| **Too many requests. Please slow down.** | The link was opened many times in a few minutes. | Wait five minutes and reload. |
## What This Page Changes
Nothing. Viewing the page does not accept, pay, or change the order.
## Common Scenarios
### The totals do not match what you expected
The page shows the order as the seller's records have it right now. If the seller revised the order, you may also receive an email asking you to acknowledge the new total. Contact the seller with questions before paying.
### You need a PDF copy
Sign in to the customer portal and use the download icon on the order in **Orders** or the invoice in **Invoices**.
### You need your other orders
Sign in to the customer portal. The view link covers one document only.
## Related Articles
Customer Portal > Email links > Pay: pay this document's balance.
Customer Portal > Email links > Track a shipment: follow the packages on this order.
Customer Portal > Email links > Acknowledge a revision: agree to a revised total.
Customer Portal > Orders: every order on your account.
An overview of every link the seller can email you.