> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Track a Shipment From an Email Link
> Follow a package from the Track Shipment link in the seller's shipping email, without signing in: delivery status, expected delivery, the route map, and the carrier's scan history.
Use the tracking link when you only need to know where one shipment is. The **Track Shipment** button in a shipment email, and the **Track this package** link on an order you opened from an email, open a tracking page for that order's packages. You do not need a portal login.
**Where:** Customer Portal > Email links > Track a shipment
## Before You Start
* The link shows only the packages on the order it was sent for.
* The link can expire. When it does, ask the seller to resend the shipment email, or sign in to the portal and use **Shipments**.
## Follow The Shipment
1. Select **Track Shipment** in the email. The page opens with the seller's name and branding.
2. Read the header: **Shipment tracking**, the current status in large type, and a date line: **Delivered** with a date, **Expected delivery by** a date, or **Shipped on** a date.
3. Check the map. It shows the **Origin**, the **Current** location when the carrier reports one, and the **Destination**.
4. When the order shipped in more than one package, select **Package 1**, **Package 2**, and so on to switch between them.
5. Review the package card: the carrier and service, a status pill, and the tracking number with a copy button (**Copy tracking number**, then **Copied**).
6. Read the timeline: each carrier scan with its status, location, and time.
## Delivery Statuses
The status comes from the carrier and moves forward as the carrier scans the package.
| Status | What it means |
| ------------------------------ | ------------------------------------------------------------------------------- |
| **Pending** or **Pre Transit** | A label exists, but the carrier has not scanned the package yet. |
| **In Transit** | The carrier has the package and it is moving. |
| **Out For Delivery** | The package is on the delivery vehicle today. |
| **Delivered** | The carrier reports the package delivered. |
| **Failure** or **Returned** | Delivery failed or the package is going back to the seller. Contact the seller. |
## Messages You Might See
| Message | What it means | What to do |
| ------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------- | ------------------------------------------------------------------------------ |
| **Awaiting carrier pickup** with "We will email you tracking details as soon as the shipment is picked up." | The order has no tracked package yet. | Wait for the shipment email. |
| **Awaiting first carrier scan.** | The package has a tracking number, but the carrier has not scanned it yet. | Check again later. |
| **Tracking unavailable** with "This tracking link is invalid or has expired." or "Link not found or expired." | The link expired or was replaced. | Ask the seller to resend the shipment email, or sign in and use **Shipments**. |
| **Too many requests. Please slow down.** | The link was opened many times in a few minutes. | Wait five minutes and reload. |
## What This Page Changes
Nothing. The tracking page is read only. It does not change the order, notify the seller, or contact the carrier.
## Common Scenarios
### The carrier's site shows a newer scan
The carrier's own site can update before the tracking page receives the next scan. Copy the tracking number and check the carrier's site for the latest scan.
### You need every shipment on the account
Sign in to the customer portal and open **Shipments** for all packages, or **Orders** for the orders behind them.
### The package shows Delivered but you do not have it
Check with others at the delivery address, then contact the seller with the tracking number.
## Related Articles
Customer Portal > Shipments: every tracked package on your account.
Customer Portal > Email links > View order: the order behind the shipment.
Customer Portal > Email links > Return status: what the link in a return email opens, and how to start a return.
An overview of every link the seller can email you.