> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Acknowledge an Order Revision

> Agree to a revised order or invoice total from the link in the seller's revision email, without signing in: what the page shows, what agreeing does, and what to do if you disagree.

When the seller changes an order or invoice after you placed it, for example a price, quantity, or shipping change, they may ask you to confirm the new total before the order goes ahead. The revision email carries a button that reads **I Agree to the New Total of** and the amount. It opens this page, where you review the revised order and agree to it. You do not need a portal login.

**Where:** Customer Portal > Email links > Acknowledge a revision

## Before You Start

* The link covers one order or invoice only, and it can expire.
* Agreeing confirms the current total shown on the page. If the seller revises the order again, you may be asked to acknowledge again.
* If you do not agree with the change, do not acknowledge it. Contact the seller instead.

## Acknowledge The Revised Total

1. Open the link from the revision email. The page shows the seller's name and branding, **Order Revision**, the order number, and the order date.
2. Read the amber notice: "This order has been revised" (once, or the number of times), "Please review the current total below." It may also show **Last revised** with a date and a short summary of what changed.
3. Review the figures: **Subtotal**, **Discount**, **Shipping**, **Tax**, and **Revised Total**.
4. Review **Order Items**, including each item's part number or SKU, quantity, and price.
5. Under **Ready to acknowledge?**, read "By clicking below you confirm that you have reviewed the revised order and agree to the new total of" the amount.
6. Select **I agree to the new total of** the amount.

## When You Acknowledge

The page shows **Changes Acknowledged** with "Thank you. You have acknowledged the revised total of" the amount "on order" and the order number, then "The seller has been notified and your order will proceed." and a **View Order** button that opens the order's read-only view.

* **The order records your acknowledgment** of the current revision.
* **The seller's team sees it on the order right away.**
* **The seller's activity history records** that the customer acknowledged the revision.
* **Nothing is charged by this step.** Payment follows the seller's normal invoicing.

## States On This Page

| What you see                                                                               | What it means                                                                                   |
| ------------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------- |
| **Ready to acknowledge?** with the agree button                                            | The latest revision is waiting for your acknowledgment.                                         |
| **You have already acknowledged this revision.** with "Your order is proceeding normally." | Someone already acknowledged the current revision. **View full order details** opens the order. |
| **Changes Acknowledged**                                                                   | You just acknowledged it.                                                                       |

## Messages You Might See

| Message                                                                                                     | What it means                                  | What to do                                   |
| ----------------------------------------------------------------------------------------------------------- | ---------------------------------------------- | -------------------------------------------- |
| **Link unavailable** with "This link is invalid or has expired. Please request a new link from the seller." | The link expired or was replaced.              | Ask the seller to resend the revision email. |
| **Unable to acknowledge. Please try again.**                                                                | The acknowledgment did not save.               | Try again, then contact the seller.          |
| **Network error**                                                                                           | Your connection dropped.                       | Refresh the page and try again.              |
| **Too many requests. Please slow down.**                                                                    | The link was used many times in a few minutes. | Wait five minutes and reload.                |

## If You Disagree With The Change

Do not select the agree button. The page says: "Need to dispute these changes? Reply to the email or contact the seller below." The seller's contact details are at the bottom of the page and behind **Need help?** at the top. Select **View full order details** to review the whole order first.

## Related Articles

<CardGroup cols={2}>
  <Card title="View an Order From an Email Link" href="/support/customer-portal/view-order-link">
    Customer Portal > Email links > View order: review the full revised order.
  </Card>

  <Card title="Portal Orders" href="/support/customer-portal/orders">
    Customer Portal > Orders: every order on your account.
  </Card>

  <Card title="Pay From an Email Link" href="/support/customer-portal/pay-link">
    Customer Portal > Email links > Pay: pay the revised invoice.
  </Card>

  <Card title="Public Order, Payment, and Quote Links" href="/support/customer-portal/public-links">
    An overview of every link the seller can email you.
  </Card>
</CardGroup>
