> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Portal Orders

> Find account-scoped orders, filter and search the order list, open order details, and handle empty or missing records safely.

The signed-in portal shows only orders for the customer account attached to the portal session.

<Frame caption={"The portal Orders page provides status filters and order-number search, and shows an empty state when the account has no matching orders."}>
  <img src="https://mintcdn.com/arcuserp/wraR3kaRjIaue14t/images/support/screenshots/customer-portal/orders-current.png?fit=max&auto=format&n=wraR3kaRjIaue14t&q=85&s=48489a432ab0d2d2d430844e520f5106" alt="Customer portal Orders page with All, Open, Shipped, Delivered, and Cancelled filters, order-number search, and a No orders found empty state" width="1920" height="1200" data-path="images/support/screenshots/customer-portal/orders-current.png" />
</Frame>

## Find An Order

1. Sign in to the customer portal.
2. Select **Orders**.
3. Search by the visible order reference or use a status filter.
4. Select an order to review its status, items, totals, shipments, invoices, and available documents.
5. Download the order PDF when the detail page offers it.

## Common Scenarios

* **No orders**: confirm you signed in with the email connected to the intended customer account. Contact staff if the account relationship is wrong.
* **Order not found**: clear search and status filters. A direct link also returns Not Found when the order is outside the signed-in account.
* **Recent order is missing**: ask staff to confirm the order belongs to this account and is customer-visible.
* **Details changed**: refresh the page. Contact staff before acting if totals, shipment status, or payment status still looks wrong.
* **Need to change or cancel an order**: contact staff. Do not submit a second order to correct the first one.
* **Need a return**: contact staff. The portal has no Returns list or self-service return request.

## Related Articles

<CardGroup cols={2}>
  <Card title="Customer Portal Overview" href="/support/customer-portal/overview">Understand portal access and account scope.</Card>
  <Card title="Invoices and Shipments" href="/support/customer-portal/invoices-shipments">Review balances, invoices, shipment status, and tracking.</Card>
  <Card title="Public Links" href="/support/customer-portal/public-links">Use a scoped link when full portal access is unnecessary.</Card>
  <Card title="Authorized Return Email Links" href="/support/customer-portal/returns-rma">Understand how an authorized return email link opens the scoped return detail.</Card>
</CardGroup>