> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Email Log and Account Communications
> Use Communications to review emails sent by Arcus, preview the message body, resend when needed, and manage account-level email preferences.
## Where Communications Live
* **Communications**: the global email log for order confirmations, invoices, shipping notifications, quotes, statements, and customer messages.
* **Account > Communications**: sent history, one-off template email, email preferences, and monthly AR statement settings for one account.
* **Document send buttons**: order, invoice, return, and purchase order pages can send customer or vendor documents into the same log.
## Review the Email Log
1. Go to **Communications**.
2. Use the KPI cards to check sent count, delivery rate, and failed count for the current page of results.
3. Search by recipient email, recipient name, or subject.
4. Use the status filter for **Sent**, **Delivered**, **Bounced**, **Spam Complaint**, **Failed**, **Skipped**, or **Pending**.
5. Click **View** in the Source column when the email is tied to an order, invoice, return, or purchase order.
## Preview and Resend an Email
1. Click **Preview** on the email row.
2. Review the recipient, sent time, template, status, and email body.
3. To resend, confirm the recipient or enter a replacement address.
4. Add CC, BCC, or a custom note only when your team needs that extra context.
5. Click **Resend**.
**Resend with care**
Resending creates another customer-facing email. Check the recipient, subject, and source document first,
especially when the original message bounced or failed.
## Status Reference
* **Sent**: Arcus sent the email to the mail provider.
* **Delivered**: the receiving system accepted the email.
* **Bounced**: the receiving system rejected the email.
* **Spam Complaint**: the recipient or mailbox provider reported the email as unwanted.
* **Failed**: Arcus could not send the email.
* **Skipped**: Arcus intentionally did not send, usually because a preference or requirement blocked it.
* **Pending**: the email is still waiting for a final result.
## Mailbox-Side Troubleshooting
Delivered means the receiving mail system accepted the message. It does not guarantee the
recipient noticed it in their inbox. When a customer says they cannot find a delivered email,
troubleshoot both Arcus and the customer's mailbox.
1. Confirm the recipient address and spelling.
2. Open the email preview and confirm the subject and source document.
3. Check whether the status is delivered, bounced, spam complaint, failed, skipped, or pending.
4. Ask the customer to check inbox search, junk, quarantine, focused inbox, rules, and blocked senders.
5. Resend only after confirming the correct address and template.
6. If the mailbox provider silently filters the message, work with the customer's IT team and review sending-domain setup.
## Manage Account Communications
1. Open the account.
2. Go to the **Communications** tab.
3. Use **Sent History** to review emails sent to that account.
4. Use **Send Email** to send a one-off template email with an optional note.
5. Use **Email preferences** to control which templates the customer receives.
6. Use **Monthly AR Statement** when the customer should receive monthly statements.
7. Click **Save changes** after preference edits.
**Use account preferences for exceptions**
If one customer should stop receiving a certain type of email, change that account's preferences.
Use global email settings only when you want to change behavior for the whole entity.
## Transactional Email Warnings
Order confirmations, receipts, shipment notices, and other transactional emails are part of the
customer workflow. Arcus asks for confirmation before staff override transactional email behavior
because turning those off can create service and compliance problems.
**Monthly statements have two switches**
Monthly AR statements require the account-level Monthly AR Statement setting and the entity-level
statement email setting. If either one is off, the customer may not receive the monthly statement.
## Monthly Statement Review
* **Account toggle**: the customer account must be enabled for monthly AR statements.
* **Entity setting**: the entity-level statement template and schedule must also be enabled.
* **Customer email**: the account needs a valid billing or primary email.
* **Email preferences**: account preferences can skip optional templates.
* **Email Log**: use the log to confirm sent, skipped, failed, bounced, or delivered status.
## Common Blocks
* **No primary email**: add an email address to the account before sending.
* **Send Email disabled**: you may not have account edit permission, or no template is selected.
* **Preference changes not applied**: click Save changes after toggling templates.
* **Email skipped**: review account preferences and the related global email settings.
* **Email bounced**: confirm the address with the customer before resending.
* **Source link missing**: some manual or older emails may not be tied to a source document.
## Related Articles
Create customer and vendor accounts with terms, addresses, and preferences.
Find, create, post, send, pay, correct, and void customer invoices.
Record cash, card, ACH, check, wire, external, terms, or credit payments.
Connect Stripe, marketplaces, shipping, email, and other services.
Configure sending domain, provider setup, and delivery troubleshooting.