> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a Bug

> Report something in Arcus ERP that is broken, confusing, blocked, missing, or behaving differently than expected.

Use this page when something in Arcus is broken, blocked, confusing, missing, or behaving
differently than expected. A strong bug report helps the Arcus team reproduce the problem,
understand the business impact, and decide whether it needs an urgent fix, workflow
clarification, or follow-up question.

Bug reports are best for current behavior that should work but does not. If you want a new
workflow, new field, new integration, or a better way to complete an existing task, use
[Feature Request](/support/feature-request) instead.

<Warning>
  Do not submit passwords, API keys, access tokens, full payment details, or private customer
  information. If a screenshot is needed, crop or redact anything sensitive first.
</Warning>

<CardGroup cols={2}>
  <Card title="Good bug reports include">
    The Arcus page, tab, modal, order number or product area, steps to repeat, expected behavior,
    actual behavior, and whether the issue blocks work.
  </Card>

  <Card title="What happens next">
    The Arcus team reviews the report, checks whether the issue can be reproduced, and follows
    up if more detail is needed.
  </Card>
</CardGroup>

## Before You Submit

Check the page one more time after refreshing Arcus. If the issue happens only after a
specific action, include that action in the steps. If the issue affects an order, product,
shipment, return, journal entry, connector, or report, include the order number, SKU, report
name, or other safe reference that helps support find it.

Useful examples:

* "Orders > Packing: buying a Shippo label fails after rate shopping UPS Ground."
* "Products > Inventory: bin quantity shows available stock, but the order still backorders."
* "Accounting > Reconciliation: matched payout disappeared after I changed the date filter."
* "Customer portal: public invoice link opens, but payment methods do not load."

<Tip>
  Screenshots help, but they must be safe to share. Crop customer addresses, phone numbers,
  emails, full card details, access tokens, and secret keys before submitting.
</Tip>

## Report Form

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    title="Arcus ERP bug report form"
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    style={{
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