> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arcuserp.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Marketplace Payouts
> Marketplace Payouts tracks platform deposits, fees, and clearing-account activity for channels such as Shopify, Amazon, eBay, and Stripe. Use it to confirm what is expected, what posted, and what needs accounting review.
## What The Page Is For
Marketplace payouts are not just bank deposits. They usually include gross sales, refunds,
processing fees, adjustments, reserves, and net cash. Arcus separates those pieces so the
platform clearing account, fee accounts, and bank cash account can all be reviewed.
## Read The Tabs
* **Upcoming**: expected platform cash that has not posted as a payout yet. Live balances can help explain timing, reserves, and settlement delays.
* **Posted**: payouts that created accounting entries and should eventually match a bank deposit.
* **Needs Review**: payouts that failed to post cleanly or need an accountant to inspect connector, mapping, or platform data.
Live balances are quick operational checks. They can be cached briefly by platform, so use
posted payouts and bank reconciliation for final accounting support.
## Before You Rely On Payouts
* The sales channel or payment platform integration should be connected.
* The platform clearing account should be mapped to the correct GL account.
* Fee, refund, reserve, and adjustment accounts should be configured.
* The deposit bank account should match where the platform sends funds.
* Recent syncs should be reviewed before period close.
**Do not manually clear platform balances without review**
If a clearing account has a balance, it may be waiting on an upcoming payout. Manually
forcing it to zero can hide timing differences and create period-close problems.
## Review Upcoming And Posted Payouts
1. Open **Accounting**.
2. Open **Marketplace Payouts**.
3. Choose the platform filter when you only want one channel.
4. Review live balances to see unsettled platform activity.
5. Use **Upcoming** for expected deposits that have not posted yet.
6. Use **Posted** for payouts that have created accounting entries.
7. Use **Needs Review** for failed, unmatched, or non-posted payout issues.
8. Use **Sync Now** for supported marketplace platforms when a recent payout is missing.
## Sync And Review Detail
* **Sync Now** is available for supported marketplace connectors such as Shopify, eBay, and Amazon.
* **Stripe payouts** usually arrive through the Stripe connection flow rather than the manual marketplace sync action.
* **Composition** shows the payout parts that make up gross activity, fees, adjustments, and net cash.
* **Raw Payload** is useful when accounting or support needs to compare Arcus detail to the platform record.
* **Audit Trail** shows polling, posting, failure, review, and disbursement events for the payout.
## What Posting A Payout Means
When a payout posts, Arcus uses the payout detail to move platform clearing activity into
bank cash and fee or adjustment accounts. The exact split depends on the platform data,
but the review goal is always the same: the net payout should match the bank deposit and
the remaining clearing balance should make sense.
* **Gross activity**: sales and other credits collected by the platform.
* **Fees**: platform fees, processing fees, or service charges.
* **Refunds and adjustments**: amounts withheld, reversed, or corrected by the platform.
* **Net deposit**: the amount expected to hit the bank account.
* **GL entry**: the journal entry Arcus links to the posted payout.
**Connection to bank reconciliation**
The payout page explains the platform side of the cash movement. Bank Reconciliation proves
the bank side. A posted payout should eventually match to the bank transaction for the same
net deposit.
## Match Payouts To Bank Feed Deposits
1. Confirm the payout is posted.
2. Open the in-progress bank reconciliation for the payout bank account.
3. Find the inbound bank deposit row.
4. Click **Match Payout**.
5. Select the posted payout with the matching platform, date, and net amount.
Bank-feed payout matching links the bank deposit to the posted payout. It does not create
another sale, payment, or journal entry. If no candidate appears, check whether the payout
is posted, already matched, outside the expected amount or date window, or tied to a different platform or bank account.
## Handle Needs Review Items
* Confirm the platform sync completed and is not still processing.
* Check whether the payout has a missing bank account, GL account, or connector mapping.
* Review fee and adjustment totals when the net amount does not match the bank deposit.
* Open the linked journal entry when one exists and compare the accounting split.
* Re-sync the platform after fixing a mapping issue, then confirm the payout leaves the review queue.
**Use payouts before period close**
Period close checks for platform clearing balances that no longer have pending payouts.
Reviewing this page before closing helps catch stale balances while the source detail is
still easy to inspect.
## Common Problems
* **Live balance does not match expected cash**: review pending payouts, reserves, refunds, and recent sales still held by the platform.
* **Payout is stuck in review**: check connector mapping, failed sync messages, bank account setup, or missing GL accounts.
* **Sync Now does not show for a platform**: confirm the platform supports manual payout sync in Arcus and that the connector is connected.
* **No bank-feed match candidate**: confirm the payout is posted, unmatched, close to the bank amount and date, and belongs to the selected platform.
* **Bank deposit is different**: compare platform fees, reserves, chargebacks, and settlement timing.
* **Clearing account will not zero**: confirm whether there is a pending payout or an old exception that needs correction.
## Related Articles
Batch received checks and cash into bank deposits and clear undeposited funds.
Match bank transactions to payments, deposits, payouts, and checks.
Match bank feed rows to GL cash entries, AP payments, printed checks, and marketplace payouts.
Understand account structure, account types, and posting behavior.
Create, review, and reverse journal entries.
Connect Stripe, marketplaces, shipping, email, and other services.
Close, approve, reopen, and audit accounting periods with pre-close checklist controls.